Salary
Depends on Qualifications
Location
Statewide, LA
Job Type
Classified
Job Number
211228CWST1-3-7.29.25SS
Department
DCFS-Department of Children and Family Services
Opening Date
07/29/2025
Closing Date
8/3/2025 11:59 PM Central
About this Job
Department MISSION
DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.
Department VISION
We care for the well-being and safety of Louisiana's people.
Department VALUES
Treating all people with dignity, compassion and respect, while providing services with integrity.
This position is for a child abuse intake specialist with the Louisiana Child Abuse Hotline. This unit operates 24 hours a day, 7 days a week, 365 days a year. The hotline receives, reviews, assesses, determines agency response, and transmits reports for follow-up to the appropriate authority. The system is designed to ensure that reports are processed promptly and submitted timely manner. The incumbent will serve as an intake specialist who receives and screens reports of child abuse and/or neglect. This position requires skill in gathering sufficient information to determine if the report meets the required elements of a report based on state law and agency policy, complete required forms and enter information into the Department's computer application, ensure that the necessary information is collected, and complete a safety and risk assessment of information. Incumbent must possess advanced typing skills with speed and accuracy, and familiarity with computer data entry. In addition, must have the ability to provide high-quality customer service, advanced listening skills, interviewing skills, advanced engagement skills, and de-escalation skills. The position requires minimal supervision and the ability to work independently. The incumbent must be available to work any shift assignment during a 24-hour day and weekend rotation assignments.
The domicile will be based upon the applicant selected.
Minimum Qualifications
Three years of experience in child welfare; OR
Six years of full-time work experience in any field; OR
A bachelor’s degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NECESSARY SPECIAL REQUIREMENT:
Possession of a high school diploma or equivalent.
A current driver's license and access to a personal vehicle.
NOTE:
The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:
Receive and screen intake reports received via phone, mail, fax or email.
Complete required forms, conducts thorough searches via agency data systems and inputs reported information into applicable data systems.
May serve as the lead worker.
Follows agency's policy and unit protocol.
Receive and screen intake reports received via phone, mail, fax or email.
Complete required forms, conducts thorough searches via agency data systems and inputs reported information into applicable data systems.
May serve as the lead worker.
Follows agency's policy and unit protocol.
Position-Specific Details:
Appointment Type: Probational, Promotional, or Job Appointment
Career Progression: May be filled as a Child Welfare Specialist Trainee 1-3 depending on experience.
Work Schedule: Position requires working shifts.
Compensation: The referenced positions have a Special Entrance Rate (SER) see below:
Child Welfare Specialist Trainee - SER: $1,404.80 bi-weekly (Pay Level SS-411)
Child Welfare Specialist 1 - SER: $1,590.40 bi-weekly (Pay Level SS-412)
Child Welfare Specialist 2 - SER: $1,820.80 bi-weekly (Pay Level SS-414)
Child Welfare Specialist 3 - SER: $1,948.00 bi-weekly (Pay Level SS-415)
In accordance with La. R.S. 46:51.2 the department shall conduct a State Central Registry (SCR) check for a potential employee of the department to determine whether or not said individual's name appears on a SCR subsequent to December 31, 2009, and whose duties include: investigations of child abuse or neglect, supervisory or disciplinary authority over children, direct care to a child, or performance of licensing surveys.
In accordance with state laws, selected candidates must pass the following checks before any final job offer will be made Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry.
NOTE: The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).
Must possess a valid driver's license & access to a personal vehicle.
How To Apply:
No Civil Service Test score is required in order to be considered for this vacancy.
Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.
Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Denise Evans
[email protected]DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
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