SUMMARY
Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner in a high-volume call center
- Accurately process, document and record mail correspondence
- Research and review correspondence to assess action to be taken
- Prepares paperwork for processing of refund due to customers
- Schedule hearings
- Other duties as assigned
- 6 month of high volume call center experience
- Excellent oral and written communications skills.
- Ability to work in a fast paced, high volume area.
- Candidate must be available to work between the hours of 8:00am and 8:00pm.
- Scheduling is based on the need of the call center.
- High school diploma or general education degree (GED).
- One to three months related experience and/or training, or equivalent combination of education and experience.
- Ability to read, write, and understand English and/or Spanish.
- Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals
- Ability to calculate figures and amounts such as discounts, interest, and percentages
- Ability to apply common sense understanding to carry out simple one or two step instructions
- Ability to deal with standardized situations with only occasional or no variables
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We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.
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