Client Account Manager
Location: Harrisburg, PA – Hybrid Available
Pay: Starting at $65,000/year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
About the Role
We're not looking for a typical “account manager.”
We're looking for someone who can walk into a client meeting, listen actively, read the room, and help people feel confident in the IT decisions they’re making—even if they’re not “tech people.” Someone who can translate technology into business outcomes. Someone who understands how cybersecurity, cloud, and compliance affect the bottom line. And most importantly, someone who builds real trust.
At IntermixIT, we support CPA firms, law offices, municipalities, and other professional organizations by serving as their outsourced IT department. This role is about owning those client relationships—not just keeping them happy, but helping them grow.
What You'll Be Doing
- Serve as the primary point of contact for a portfolio of client accounts
- Lead regular strategy calls, updates, and face-to-face meetings
- Understand each client’s business goals and ensure our technology solutions are aligned
- Break down complex technical topics into clear, simple language that clients can act on
- Set expectations, communicate timelines, and make sure nothing falls through the cracks
- Identify opportunities for additional services that genuinely solve business problems
- Monitor client satisfaction and resolve any issues before they escalate
- Partner closely with our service, projects, and leadership teams to deliver excellent support
What We're Looking For
- You know how to build trust fast—and keep it
- You’re confident, well-spoken, and emotionally intelligent
- You don’t just “manage” clients—you advocate for them
- You think strategically and act decisively
- You understand how technology fits into a bigger business picture
- You can explain complex things in plain English—no jargon
What You Bring to the Table
- 3+ years in client-facing roles (account management, consulting, B2B sales, etc.)
- Familiarity with the IT world, preferably MSP, SaaS, or professional services
- Experience speaking to C-suite decision-makers or senior stakeholders
- Strong working knowledge of Microsoft 365 and CRM tools
- A knack for simplifying technical language without losing credibility
What It’s Like to Work Here
IntermixIT is a growing MSP based in Central PA. We run our business on EOS (Entrepreneurial Operating System), which means we value clarity, accountability, and alignment across the team. We believe IT should help businesses thrive—not slow them down. And we’re passionate about delivering a ridiculously positive experience for every client.
You’ll be joining a team that’s small enough to move fast, but big enough to support your growth. If you're hungry to make a difference and build long-term relationships that actually matter, let’s talk.
Application Question(s):
**IMPORTANT**
Please complete this culture index survey: https://go.cultureindex.com/p/wiZCch7wSCjmWHf
(You must take this to be considered for this job)
Why does IntermixIT utilize the Culture Index Assessment?
We recognize how important our employees are to the success of our company. Our company continues to thrive due to a culture of teamwork and our ability to match potential hires with positions that best utilize their natural traits and skillsets. IntermixIT utilizes the Culture Index Candidate Assessment surveys to help us select the best match for our positions.
How do I complete the assessment?
Copy and paste the above link into your browser and press enter. (Only one assessment per candidate is required.) The assessment is brief, taking less than ten minutes to complete.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: Hybrid remote in Harrisburg, PA 17112
