Company Overview
Global CTI is a California-based Communications Technology Integrator that prides itself on a blue-collar attitude. We are dedicated to hard work, accountability, and delivering measurable results for our clients. Our team is empowered to enhance customer experiences by actively listening and responding to their needs.
Summary
Global CTI seeks an experienced, creative, self-motivated, and dedicated leader to oversee our Client Care and Help Desk department.
The right candidate will have the following skills:
- Strong Technical Knowledge in IT Managed Services including experience and knowledge of user support, server support and maintenance, security products to include firewalls, anti-virus, end point protection and MFA/2FA solutions.
- Solid ability to emphasize meeting of SLA’s, actively monitor open support requests and maintain excellent customer interaction skills during escalation engagements.
- Excellent follow-up skills to ensure client expectations are met
- Ability to manage small projects performed within the existing client base
- Ability to partner and collaborate with In-house Client Success Managers to achieve exceptional results in Client Satisfaction and Retention statistics.
Further responsibilities/details include:
- Candidate will manage 7-8 direct reports - Help Desk Technicians and Engineers supporting client support requests
- It is preferred that candidate reside in either Orange County/Inland Empire of Southern California or optionally in Bakersfield, CA to allow for working in a company office location.
- Remote candidates not favored unless they possesses exceptional differentiators to prove results in an alternate remote setting.
- Full-time, permanent position
Benefits include:
- Pay Range - $90,000 to $110,000 per year
- Comprehensive benefits package: Medical, Dental, and Vision Insurance, FSA/HSA options, 401K retirement savings, employee recognition programs, and sick, holiday, and vacation pay.
- An amazing culture that encourages personal growth and offers real opportunities for professional development and career advancement.
Job Type: Full-time
Pay: $90,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
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