Responsibilities
The Client Navigator plays a key role in supporting clients as they engage with services at the A New Day Clinic. This position is responsible for guiding clients through the intake process, removing barriers to care, coordinating services, and ensuring a smooth transition between levels of care. The Client Navigator fosters engagement, improves access to services, and supports retention by providing compassionate, individualized support. Additional responsibilities include:
- Serve as the initial point of contact for clients and referrals, providing orientation to the clinic and its services.
- Provide clear, client-centered guidance on the care process, program expectations, and treatment pathways. Offer support to reduce anxiety and build trusting relationships.
- Respond to client inquiries and assist clients with the completion of paperwork.
- Assist clients in navigating behavioral health, physical health, and social service programs.
- Provide care coordination and linkage to internal services (e.g. therapy, psychiatry, care management) and external resources (e.g. housing, transportation, food assistance).
- Identify and help resolve barriers to care such as scheduling, transportation, and documentation issues.
- Work collaboratively with the multidisciplinary treatment team to ensure timely engagement and follow-up.
- Maintain up-to-date knowledge of available community resources.
- Track client progress and follow up on missed appointments or disengagement.
- Ensure accurate and timely documentation in the electronic health record (EHR).
- Organize and review client charts and documentation prior to appointments to ensure all necessary information is complete and accessible to providers for efficient care delivery.
- Participate in team meetings, case reviews, and quality improvement activities.
- Other duties as assigned.
Requirements
Education:
- High School Diploma or Equivalent
Experience:
- Minimum of one(1) to two(2) years of experience with health care clinic operations preferred.
- Experience working as a client navigator or community healthcare worker.
Knowledge/Skills:
- Strong interpersonal skills
- Knowledge of behavioral health and primary care systems and community resources.
- Ability to work effectively as part of a multidisciplinary team.
- Ability to accurately complete tasks assigned in a fast-paced, constantly changing work environment.
- Strong organizational and time-management skills.
- Proficient with computer applications, such as Microsoft and EHR systems.
Benefits
Competitive benefits package for full-time employees working 30+ hours a week:
- Health insurance (up to 79% employer paid)
- Dental insurance
- Vision insurance
- 401(k) with profit sharing and employer match
- Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
- 10 paid holidays
- 80 hours sick time
- 2 wellness days
- Staff development and training
- Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
- Employer paid CEU's through Relias
- PerkSpot- employee discount program
- Employee assistance program
- Advancement opportunities
About the Organization
Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.
**COVID-19 Vaccination Not Required*
