About Us
Rho is the all-in-one banking platform for startups and the accountants who support them. With banking set up in minutes, 2% cashback cards, and powerful tools for managing spend, paying bills, and closing the books, Rho helps high-growth startups move fast and stay focused—with support that goes to the ends of the earth to help you win.
About the Role
As a Client Service Associate on the Client Service Team, you will support our clients (entrepreneurs and their finance teams) by providing effective and timely assistance over live chat, phone, and email. You will handle inquiries ranging from basic technical issues (such as password reset) to complex service questions (such as guidance with their ERP integration or setting up an expense management policy on the platform). This role requires working late evening hours independently, making self-motivation and good judgment essential as you'll be working without immediate backup. This position offers an opportunity to contribute to client satisfaction while developing skills in customer service at a growing company. This is an in-office based position out of our downtown Salt Lake City office. Initial training will take place onsite from 9:00am to 5:00pm (MDT) for the first few weeks of onboarding. Candidates should also be open to potential international travel during the onboarding period to Rho's office in Belgrade, Serbia.
Responsibilities
- Customer issue resolution: Address and resolve standard customer issues via chat, phone, and email during late evening shifts. Apply good judgment when handling cases independently.
- Service documentation: Document common client issues and resolutions to help build the knowledge base for the team.
- Feedback collection: Gather client feedback to help identify potential service improvements.
- Team communication: Effectively document and communicate ongoing issues to the day team for follow-up when needed.
- Process adherence: Follow established protocols and procedures for client service delivery.
Qualifications
- 2+ years of experience in customer service, specific financial services or startup exposure preferred.
- Self-motivated with the ability to work independently during late evening hours with minimal supervision.
- Good judgment and decision-making skills when handling cases solo.
- Strong communication skills with the ability to explain complex concepts clearly to clients.
- Basic understanding of finance concepts: banking, credit cards, and accounting principles.
- Comfortable working in a fast-paced environment and adapting to changing priorities.
- Bachelor's degree preferred.
Schedule:
This role is primarily in office and requires weekend availability, with multiple scheduling options:
- Tuesday-Saturday
- Sunday-Thursday
Hours (MDT):
- Option 1: 7:00am-3:30pm (in office)
- Option 2: 8:00am-4pm (in office)
- Option 3: 2:30pm-11pm (in office for first half of shift)
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Referral program
Work Location: In person
