Company Description
About Us
At Chats Cloud Cover, we specialize in creating seamless, memorable experiences that connect people, brands, and ideas. Headquartered in Los Angeles, our team of dynamic professionals is passionate about turning innovative concepts into well-executed events. Whether it's a corporate summit, product launch, or intimate gathering, we bring precision, creativity, and commitment to every project.
Job Description
Job Description
We are seeking a dedicated and detail-oriented Client Service Associate to join our Los Angeles team. In this role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will have excellent communication skills, a customer-first mindset, and a strong ability to solve problems.
Responsibilities
Serve as the first line of support for client inquiries and concerns
Build and maintain strong relationships with existing clients
Coordinate with internal departments to resolve client issues promptly
Ensure all service requests are logged, tracked, and resolved within expected timeframes
Assist with onboarding new clients and providing necessary training or guidance
Prepare reports and updates for client accounts as needed
Maintain accurate client records in our CRM system
Proactively identify opportunities to enhance the client experience
Qualifications
Qualifications
Bachelor's degree in Business, Communications, or related field preferred
1–3 years of experience in a client service or support role
Exceptional verbal and written communication skills
Strong problem-solving and organizational abilities
Proficient in Microsoft Office Suite and CRM platforms
Ability to manage multiple priorities in a fast-paced environment
A positive attitude and team-oriented mindset
Additional Information
Benefits
Competitive annual salary ($50,000 – $60,000)
Opportunities for professional growth and advancement
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Supportive and collaborative work environment
Training and development programs
