At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software.
We’re seeking a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.
Responsibilities
- Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy
- Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting
- Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients
- Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism
- Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members
- Support your Client Service Manager and collaborate cross-functionally with other departments
- Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members
- Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly
- Step in and assist in other areas of the business as needed
Qualifications
- Bachelor’s degree required
- Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management
- Demonstrated leadership experience in a client-facing or support environment
- Advanced understanding of the independent pharmacy industry strongly preferred
- Professional, patient, and friendly demeanor
- Exceptional multitasking and organizational skills
- Strong critical thinking, documentation, and problem-solving abilities
- Quick to learn and navigate new software platforms
- Passion for providing excellent customer service and mentoring others
Liberty Software offers a comprehensive benefits package starting on a team member's first day:
- 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
- Option to enroll immediate family members with Liberty contributing 50% of monthly premium
- Fully vested 401K matching on a pre- or post-tax basis
- Liberty-paid HSA contributions every paycheck
- Generous PTO plan and paid holidays
- Annual tuition reimbursement program and professional certification courses available
- Adoption expense reimbursement program
- Dependent Care FSA availability providing tax savings for qualifying child care expenses
- Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
- Fully-stocked breakroom
- ...and much more!
Learn more about Liberty Software at www.libertysoftware.com!
If you’re passionate about helping others and leading with purpose, we’d love to hear from you.
#ID1 #ZR
