Clinical Assistant

Summary
We are seeking a highly skilled and detail-oriented Medical Scribe. The ideal candidate must be efficient, compassionate, and capable of handling patient concerns with common sense and professionalism. This role requires strict adherence to established checklists, protocols, and compliance standards to maintain seamless operations.

Key Responsibilities

Clinical Support & Patient Care:

• Perform direct and indirect patient care duties under the Provider's supervision.
• Verify and document patient history, including: Chief complaint, current medications, medical history, allergies, surgical history, family history, social history, and preventive medicine reviews.
• Measure and record vital signs in the Electronic Health Record (EHR).
• Triage patients, phone calls, and in-office concerns, escalating when necessary.
• Explain treatment procedures to patients and prepare both the patient and the exam room for examination.
• Perform spirometry, six-minute walk tests (6MWT), and other diagnostic procedures as per Providers’ orders.
• Assist Providers with diagnostic tests, medical procedures, and examinations as directed.
• Hand instruments and equipment to Providers during procedures.
• Educate patients on treatment plans, medications, and procedures as instructed by the Providers.
• Ensure patient charts are updated with accurate documentation of assessments, treatments, and follow-ups.
• Ensure cleanliness and necessary supplies are stocked.

Administrative Duties:

• Complete accurate documentation in the EHR, including medical services rendered, test results, and supplies used.
• Schedule follow-up appointments, referrals, and coordinate with specialists as needed.
• Ensure all orders, prescriptions, and prior authorizations are completed per the Providers’ instructions.
• Check and restock medical supplies and ensure all equipment is functional.
• Ensure all required paperwork and consents are properly filed in patient charts.
• Work closely with the remote call support team to address patient queries regarding medication refills, outbound referrals, prior authorizations, and all other clinical queries.

Appointment scheduling and patient follow-ups:

• Ensure all required tests and follow-ups are scheduled at the check-out.
• Check and send the required outbound referrals as instructed by the Providers.
• Ensure proper insurance verification, referrals, and authorizations are completed before the patient’s appointment.
• Coordinate with the billing team to ensure proper documentation for billing accuracy and compliance with healthcare regulations.
• Assist the front office team as needed with patient check-in/out, referrals, prescription medication management, inbound/outbound calls, and other clerical tasks.

Customer Service & Problem-Solving:

• Handle patient concerns with common sense and a solutions-oriented approach.
• Use critical thinking to resolve patient issues smoothly and professionally.
• Provide a compassionate and empathetic patient experience at all times.
• Ensure a smooth check-in/check-out process to minimize wait times and improve patient flow.

Technology & Compliance:

• Be proficient in EHR systems and other required software for fast and accurate data entry.
• Maintain strict HIPAA compliance and patient confidentiality.
• Follow OSHA and infection control protocols to ensure a safe clinical environment.
• Ensure all required paperwork, consents, and pre-visit documentation are in the patient's chart before the visit.

Other Responsibilities:

• Perform any additional duties as assigned by management to support clinical operations.
• Follow the chain of command for reporting concerns or operational issues.
• Willingness to work at both the Fayetteville and Sanford locations as scheduled by management.

Qualifications & Skills

• Medical Assistant certification (CMA, RMA, or equivalent), Bio-grads, pre-med / pre-nursing students are preferred.
• Previous experience in a medical office, pulmonology, or sleep medicine setting is a plus.
• Strong attention to detail and ability to follow protocols without deviation.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer proficiency, including EHR documentation.

Schedule & Work Environment

• Full-time, onsite position.
• Requires standing, bending, and lifting medical equipment or supplies.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance

Medical Specialty:

• Primary Care
• Urgent Care

Schedule:

• Monday to Friday

Application Question(s):

• Do you have any hands-on experience with patient care, including clinical or administrative duties you've done in a healthcare setting?
• What is your earliest possible start date? Kindly specify the date you would be able to start.

Education:

• Associate (Required)

License/Certification:

• CCMA Certification (Preferred)

Work Location: In person