Clinical Care Manager
Organization: Access Care Partners
Location: Holyoke, MA
Schedule: Full-time, Monday through Friday
Department: Long-Term Services and Supports (LTSS) Care Program
About Us:
At Access Care Partners, we’re more than just a healthcare provider—we’re a team of passionate professionals dedicated to making a real difference in the lives of older adults and individuals with disabilities. Our mission is to empower our clients to live independently, safely, and with dignity, providing the care and support they need to thrive. Join us and be part of a compassionate organization that puts people first, creating a positive impact on our community!
Position Overview:
We are looking for an exceptional Clinical Care Manager to lead and support our Long-Term Services and Supports (LTSS) Care Program in Holyoke, MA. In this dynamic leadership role, you will provide clinical consultation and guidance to Care Teams, ensure the delivery of high-quality care, and work on reducing member utilization of higher levels of care while improving health outcomes.
This is an exciting opportunity for someone who thrives in a collaborative, fast-paced environment and is dedicated to helping individuals achieve their best possible health.
As part of our team, you'll also enjoy the flexibility of our hybrid remote work model—after six months of employment, you'll be eligible to work one day remotely per week and four days in the office. This schedule supports a healthy work-life balance while maintaining strong team collaboration.
Key Responsibilities:
- Lead and support Care Teams to ensure the best care outcomes for members.
- Guide and consult with Supervisors, Care Coordinators, and other team members on assessments, care planning, and interventions to improve overall health.
- Approve comprehensive health assessments and person-centered Care Plans for members.
- Collaborate with both internal and external service providers to meet members’ needs in an efficient, timely manner.
- Provide crisis management support and help reduce the risk of harm for members.
- Assist in transitioning members from higher levels of care to community settings, supporting their re-integration with the help of Care Teams.
- Review Critical Incident reports and ensure they are submitted promptly to stakeholders.
- Maintain thorough documentation within required timeframes and contribute to continuous quality improvement initiatives.
- Demonstrate cultural competence and health equity when working with a diverse and varied population.
- Respond to communications (emails, phone messages) within one business day.
- Participate in special projects as assigned by the Program Director.
Qualifications and Experience:
- Required License: Must hold a valid license at an independent practice level in one of the following disciplines:LCSW, LICSW, LMHC, LMFT, LADC I, RN with behavioral health expertise, PhD, OT, or Licensed Rehabilitation Counselor.
- Minimum of two (2) years of relevant professional experience in a clinical or behavioral health setting.
- Strong knowledge of mental illness, the interface between mental health and medical conditions, substance abuse, and care management.
- Proficiency with internet, word processing, and email systems.
Skills and Competencies:
- Strong leadership and supervisory skills, with the ability to effectively manage and guide a diverse care team.
- Ability to work collaboratively with internal and external partners to deliver integrated, person-centered care.
- Exceptional communication skills, both oral and written, with the ability to respond effectively to complex situations.
- Dedication to continuous learning and improvement of care management practices.
- Proficiency in using computer systems, including electronic health records and office software.
Why Join Access Care Partners?
- Hybrid Remote Work Model: After six months, become eligible to work one day remotely and four days in the office each week.
- Competitive salary and benefits package
- A supportive, team-oriented work environment
- Opportunities for professional development and career growth
- Make a real, lasting impact in the lives of older adults and individuals with disabilities
Background Check Requirements:
A satisfactory background check that includes CORI, SORI, SAMs GSA, MassHealth Exclusion List, and OIG check is required.
Access Care Partners is an Equal Opportunity Employer and values diversity in our workforce. We encourage all qualified individuals, including minorities, women, and veterans, to apply.
Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Holyoke, MA 01040
