Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. This 100-bed hospital serves the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses and other caregivers in a family-oriented, supportive environment.
As a Communications Officer, you will process incoming and outgoing communications in the Police and Security Command Center. You will also monitor cameras, alarms, and other surveillance equipment to provide vital information to dispatched responders, ensuring timely and effective support to security operations. Your problem-solving and fast-response skills not only advance the department but the entire Cleveland Clinic as a whole.
A caregiver in this role works day/evening/night/weekend shifts from 4:30 a.m. – 5:00 p.m. and 4:30 p.m. – 5:00 a.m. with holiday availability.
A caregiver who excels in this role will:
Receive records, assess urgency and respond to all security/police phone calls and emergency calls.
Monitor and respond to all incoming alarm signals across multiple platforms.
Receive and transmit all security/police multi-based radio, air transport and satellite communications.
Process requests for classified data of employees, patients and public.
Process code and medical emergency activations received from clinical staff and overhead page information.
Monitor, analyze and react to real-time alerts via social media and employee travel platforms.
Draft and disseminate electronic notifications to internal stakeholders.
Disseminate mass notification alerts to necessary employees during crisis situations.
Perform clerical functions in the Security Operations Center.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED and two years of experience in a high-volume communications center, PBX operator, or a public or private law enforcement/security agency OR Associate’s degree or Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field and one year of experience OR Bachelor’s degree in a related field
Customer service experience/knowledge
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Work requires extensive sitting and dexterity to perform work on a PC.
Requires the ability to walk to other parts of the police facility and the greater Cleveland Clinic campus.
Normal or corrected vision and frequent twisting and turning to perform functions. Should be able to lift 40lbs to move, lift and shelve various supplies and equipment.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $17.25
Maximum hourly: $26.31
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
