Position Leasing Consultant Reports to Community Manager:
POSITION SUMMARY:
The Leasing Consultant interacts directly with prospective and current residents by marketing, showing, and leasing apartments. The Leasing Consultant acts as the Company’s representative by responding to all applicants and residents courteously and promptly regarding leasing, marketing, and resident relations.
JOB SPECIFIC COMPETENCIES:
- Prepare the property for receiving guests before the time designated for opening the office by established procedures
- Lease apartments and aggressively sell the products and services of the Property to which the associate has been assigned with an acceptable closing ratio as a member of the team effort to achieve the goals for the property to achieve and exceed budgeted occupancy percentages.
- Assist with the day-to-day operations and functions of the apartment community such as answering the phone, taking work orders, data entry, planning/hosting resident functions, community newsletter, etc.
- Conduct site tours for prospects around the Property to introduce them to the Community amenities and show them the decorated model apartments and/or the vacant market-rate units available
- Develop, refine, and effectively implement excellent telephone, personal sales, and customer service techniques.
- Design marketing campaigns to generate activity, cold calling businesses to get hot leads, and decorating units to become show units
- Maintains an accurate inventory of apartments available to rent, a list of prospective residents, and a list of current information concerning renewals
- Contact current residents in person and by written correspondence to renew the lease while negotiating the highest rent increase possible.
- Prepare all lease-related documents, move-in, and welcome packages. Explain all lease documents to new and existing residents. Ensure all documents are completed accurately before the resident move in.
- Pre-qualifications and rental verifications of prospective residents per company and housing regulations.
- Follow established policies and procedures in the qualification, screening, and acceptance of applicants for residency
- Deliver resident gifts and assist in move-in/move-out procedures by inspecting units before resident move-in to ensure units are clean and rent-ready
POSITION QUALIFICATIONS:
Education:
- High School Graduate or General Education Degree (GED) for consideration
- Associate’s Degree or equivalent form 2-year college or Technical School preferred
Experience/Specialized Knowledge:
- Sales and Customer Service
- Property Management Software and Low Income Housing Tax Credit (LIHTC) experience preferred
Other Requirements:
- Completion of in-house training within the first 90 days of employment
- Passion – Enjoys the work that they do demonstrates a pleasant demeanor on the job and shows desire for success
- Entrepreneurial Spirit – Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others
The Leasing Consultant may be required to assist in special projects or activities designated by the Company or in the absence of the Community Manager and/or Assistant Community Manager. This may include due diligence, property acquisition/disposition, serving on or participating in company-sponsored or sanctioned committees, organizations, functions, etc.
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their Supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
Our Mission:
Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investments
Core Values :
EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER
