Community Manager
Location: The Nixon Apartments - Wilmington, NC
At NHE, our Community Managers are more than supervisors - they are industry professionals who: lead with integrity and fairness; provide caring service to those they serve; and develop and maintain relationships of value that contribute to the overall success of the organization.
NHE is looking for an experienced Community Manager that is fueled by a desire to provide excellent customer service, is a team player and someone who takes pride in their quality or work. We are looking for someone who wants to grow with the company and who has a desire to be a part of a team.
SUMMARY:
This position oversees personnel, marketing, leasing, collections, resident relations, resident retention, customer service, community maintenance, contracted services, vendor management, capital improvements, administration, reporting, community and employee safety, and legal compliance. This includes achieving the financial and operational goals of the company. The Community Property Manager leads on-site staff to ensure a sufficient flow of revenue by renewing and leasing a high percentage of apartment units at the optimum rates while maintaining each apartment unit and the property grounds at a functional and high aesthetic level while controlling all operating expenses. Must be flexible and able to work varied schedule, including weekends and some holidays as required.
ESSENTIAL RESPONSIBILITIES
- Supervises all on-site staff, including hiring, training, supervision, coaching and corrective measures
- Determines productivity standards of each staff member and communicates these standards with the goal of maximizing property performance and individual success; evaluates performance of these standards for individual staff members and makes resulting compensation recommendation decisions.
- Provides professional and positive leadership to team members.
- Resolves resident concerns and matters at a high level of customer service and satisfaction.
- Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.
- Establishes and monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget.
- Works to achieve maximum performance based upon annual goals to increase revenue and other income.
- Ensures that all applicable deposits, rents, other fees and ancillary revenues are collected and deposited.
- Reviews, codes and submits bills to be paid to the Accounts Payable Department.
- Prepares reports as required.
- Submits all other accounting activities to the Accounts Payable Department.
- Purchases necessary equipment and supplies for the community.
- Determines the optimum rent based on market conditions and the level of rent concessions, if any.
- Participates, approves and manages marketing efforts to increase occupancy.
- Interacts closely with the service team to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance, providing an adequate supply of market ready apartments to meet the leasing efforts and ensuring property appearance meets or exceeds site standards.
- Inspects the community daily to determine the quality of the physical property to assess and identify needs.
- Responsible for other assignments as needed and directed by senior management
- This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.
QUALIFICATIONS:
- Bachelor’s degree or two years of successful working experience in the apartment management industry, including extensive customer service and leasing/marketing preferred. Must have training or experience in basic computer use, including common applications such as Microsoft Word and Excel as well as experience with web-based software used in apartment management (Yardi Voyager, Popcard, Payscan, Rent Café preferred). Other related experience or equivalent education may be substituted.
- Knowledge of apartment management laws and regulations, federal, state, and local.
- Knowledge of expense control and financial management
- Must have a valid driver’s license or means of immediate transportation to attend meetings, events and daily activities.
- Property Manager’s or PMIC license required; CAM certification preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent communication and interpersonal skills, both verbal and written
- Advanced organizational skills.
- Ability to direct others to achieve company goals.
- Ability to sell products and services to potential customers.
- Ability to handle multiple tasks and prioritize duties and responsibilities.
- Ability to visually inspect units, grounds, and other aspects of the community to determine standards are met.
- Ability to work with little direction maintaining confidentiality and professionalism.
- Be a team player
BENEFITS
All full-time employees are eligible to participate in our benefits program. NHE offers:
- HDHP Health Insurance Plan
- PPO Health Insurance Plan
- Vision Insurance
- Dental Insurance
- Short-Term Disability
- Long-Term Disability
- Group Life Insurance
- Health Savings Account (offered for HDHP plan)
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- 401k Retirement plan
- 12 Paid Holidays (includes Birthday Holiday)
- Up to 130 hours of PTO
About NHE, Inc.
As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.
Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.
EOE
