Community Manager

Position Description - Manufactured Housing Community Manager

At WGP Property Management a Three Pillar Company we’re a professional property management company specializing in operating great manufactured housing communities, RV parks, and apartment communities that our Residents are proud to call home. Headquartered in Spring, Texas, we manage 80 communities across 14 states, and approximately 7,400 units! As an ideal candidate for the Community manager position, you will be responsible for delivering a safe, reliable, and attractive community for our residents.

Duties may include all duties reasonably associated with managing a manufactured housing community, including, but not limited to:

Community Manager: Role Duties

• The community manager is the single person responsible for all aspects of the community.
• The community manager’s core task is to deliver a safe, reliable, attractive community that residents proudly call home.
• The community manager is responsible for four key performance indicators (KPI) that help drive our business: 1.) Ensure safety and compliance within the community, 2.) Maximize profit, 3.) Manage resident relations and, 4.) Optimize physical assets.

• Ensure safety and compliance within the community
• Ensure a safe, compliant community for all residents
• Understand and comply with Federal Fair Housing Law (via training)
• Understand and comply with OSHA safety standards for all work performed
• Accurately clock in and clock out; report all hours worked

2.) Maximize profit and Home Sales

• Responsible for the revenue of the community
• Responsible for selling homes in the community
• Advertising vacancies
• Issuing applications, and processing applications; making application decisions depending on company and Fair Housing guidelines,
• Educate new residents on community rules and regulations
• Collect and deposit rents
• Follow up on late rents: Write and serve notices, make phone calls, knock on resident's doors, and update notes frequently in our Rent Manager system.
• Utility revenue: Read utility meters (once per month depending on the community)
• Maximize “extra revenue”: Car parking, vehicle storage, personal storage units
• Follow WGP Property Management standard operating procedures for sale by owner home by capturing information on all homes for sale in the community.
• Responsible for all spending and community expenses
• Think like an owner: Do we need it? Can we buy something else? Can we buy less? Can we buy cheaper?
• Get three bids on any job over $1,500
• Question the status quo- actively seek opportunities to reduce recurring costs

3.) Manage resident relations

• Manage community programs and events (creative opportunity) - including resident BBQs, paint programs, and spring clean-up days
• Write community newsletter
• Enforce community rules and regulations (through in-person discussions, formal notices, and legal action when required)
• Enforce community parking rules

4.) Optimize physical assets

• Serve as the single person responsible for the appearance, attractiveness, and reputation of our community
• Our appearance is our reputation. Show pride through appearance: If it’s dirty, clean it; if it’s crooked, straighten it; if it’s trash, throw it away

• Supervise others:
• Accurately clock in and clock out; report all hours worked
• Oversee landscaping helper (supervise mowing, weed eating, hand weeding, leaf blowing, tree and hedge trimming)
• Oversee maintenance helper (supervise painting, striping, cleaning, repairs)
• Oversee contractors for projects (supervise plumbers, electricians, builders)
• Ensure safe performance of all work, including use of proper PPE (Personal Protective Equipment)

Community manager: Mindsets and behaviors

• To succeed in this role, a community manager needs to exhibit five key mindsets and behaviors. 1.) Own the job, 2.) Be humble, 3.) Act like a business owner, 4.) Serve your customers, and 5.) Show pride through appearance.

• Own the job
• “Show up and get it done”
• Respond to phone calls and emails
• Be accountable. No excuses

• Be Humble
• “No task is beneath me”

3.) Act like a business owner

• Never leave revenue on the table
• Minimize costs
• 4.) Serve your customers
• Treat residents like valued customers
• Enforce rules firmly and fairly

5.) Show pride through appearance

• If it’s dirty, clean it; if it’s crooked, straighten it: if it’s trash, throw it away
• Sweat the small stuff.

Your performance reviews will assess your job performance based on how well you demonstrate each of these five characteristics.

Community Manager: Requirements

• Must be able to use company computer, property management software, and technology tools assigned
• Must be able to operate a vehicle
• Must have a current, valid driver’s license
• Must demonstrate safe driving through a clean driving record
• Must be available to quickly arrive at the community (with reliable personal transportation) to address property emergencies
• Must be physically able to maneuver throughout the community on paved or unpaved roads
• Must be physically able to access the side and rear of manufactured homes to read utility meters
• Must be physically able to walk the community multiple times weekly
• Must be capable of reading utility meters
• Must be physically capable of painting and identifying colors
• Must be willing to submit to random drug testing
• It is the policy of WGP Property Management not to discriminate against any applicant for employment or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Applicants must not possess a background that would reasonably be considered to pose a threat or hazard to an employee entrusted with a position of trust in our residential community. (Note: We are an Equal Opportunity employer. We comply with “ban the box” requirements.

Job Type: Part-time

Pay: $21.00 - $23.00 per hour

Expected hours: 25 – 30 per week

Schedule:

• Monday to Friday

Work Location: In person