About the Position
The expected salary range for this role on hire is $94,837 - $135,857
WHO WE ARE
Our team covers a wide variety of services and programs. The team includes the County’s Small Business Navigator, a legislated position to identify and resolve issues within County Government for businesses, in addition to creating programming and assisting businesses. We have a group of Business Liaisons that conduct door-to-door, proactive outreach to our storefront community, in addition to the wrap-around services for any assistance requested by our business community. We have a dedicated team of Program Managers that oversee the day-to-day operations and programs for the County’s Innovation Centers that support early-stage entrepreneurs. We have a small group of staff focused on delivering almost $2.0 million in services through our resource partners through contract administration and more than $4.0 million in business grants.
WHO WE ARE LOOKING FOR
The Montgomery County Business Center is seeking a Small Business Navigator (Community Outreach Manager) to join its team. This position is responsible for establishing strong working relationships with County departments, working with businesses through regular face-to-face contact that fosters support and encourages participation in the County’s entrepreneurial ecosystem.
What You'll Be Doing
Additionally, the successful candidate must have the ability to attend meetings and perform assignments at locations outside of its primary work location and must attend occasional evening meetings in communities throughout the County.
A criminal background check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.
Primary responsibilities include:
- Advise the Executive, the Council, the Chief Administrative Officer, County Department heads, the Planning Board, and any other appropriate government agency, of any action needed to assist small businesses to comply with County requirements and regulations.
- Promote communications between a small business and each County department or agency that the small business must interact with.
- Develop and maintain a database of information necessary for a small business to comply with County requirements and regulations.
- Advise small businesses on how to comply with County requirements and regulations.
- Identify changes to regulations and requirements that would improve turnaround, eliminate duplication, resolve conflicts in authority, and eliminate unnecessary regulations and requirements.
- Overseeing and adding content to the County’s Business Center Website
- Overseeing the Business Center general inbox and distribute inquiries to the Business Liaisons
- Create or participate in training workshops that enable businesses to start or grow their operations in the County.
- Utilize a Client Management System to document, report and analyze on your efforts and the team’s effort to assist and engage businesses to support the creation or redistribution of resources to support businesses better.
Minimum Qualifications
Education: Graduation from an accredited college or university with a bachelor’s degree.
Equivalency: An equivalent combination of education and experience may be substituted.
*** Language Requirement: The ability to speak and write in Spanish ***
Preferred Criteria, Interview Preferences
Preference for interviews will be given to candidates with demonstrated experience in the following areas:
- Experience supporting small business(es) and/or business/economic development experience.
- Experience developing working relationships with a broad spectrum of stakeholders such as business owners, local government officials and staff, project personnel, representatives of groups and members of the public, and making presentations as needed.
- Experience using a Client Relationship Management System to aggregate and report data,
- Experience identifying procedural or process issues and generating solutions.
- Experience related to and ability to manage and update the County’s Business Center website
- Experience managing and prioritizing multiple projects and meeting deadlines.
- Strong verbal and written communication skills,
- Strong customer service skills, demonstrating the ability to help and work with customers of diverse backgrounds and challenges,
- Speak and write in Spanish, while utilizing multilingual skills with businesses,
- The ability to work independently and as a member of a team.
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at [email protected]. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
