Job Title: Compliance Manager
Department: Compliance and Program Supports
Reports To: Director of Compliance and Program Supports
FLSA Status: This is a fulltime, 40 hours/week, Exempt level position
Salary Range: $78,000 - $83,000
ABOUT CHILDREN’S COUNCIL:
For more than 50 years, Children’s Council has been the heart of childcare and early education in San Francisco, advancing the belief that high-quality childcare can transform lives and communities. Our more than 150 team members help families navigate their childcare and preschool options and secure financial assistance to pay for it. We provide home-based childcare businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the childcare system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a childcare champion, we want you on our team.
POSITION SUMMARY:
The Compliance Manager oversees critical compliance functions to ensure that all child care services, systems, and data align with agency standards and contractual requirements. This position plays a key role in maintaining accountability, fostering collaboration across teams, and supporting high-quality, accurate data and documentation practices.
KEY RESPONSIBILITIES
Child Care Program Integrity:
- Maintain subject matter expertise in child care contract laws, regulations, and rules
- Lead projects to ensure program administration complies with evolving requirements
- Ensure clear communication and timely resolution of compliance-related issues
- Develop and maintain procedures or to ensure fidelity and compliance between family and provider records
- Regularly assess processes and recommend improvements to strengthen compliance practices and data accuracy
- May supervise a team of program staff
Inquiry Management and Reporting:
- Manage the systems through which clients, staff, and stakeholders can report suspected fraud or misuse
- Coordinate timely follow-up, investigation, and documentation in alignment with agency protocols and ethical guidelines
- Ensure transparency and confidentiality in reporting processes while maintaining integrity and trust within the network
Child Care Contract Reporting:
- Manage and prepare compliance and performance reports for State and Locally funded child care contracts
- Play a lead role in preparing documentation for audits
- Review dashboards and data sources to ensure accuracy and reliability, and to continuously improve monitoring practices
- Work collaboratively with internal teams to verify data and understand trends or discrepancies
Cross-Agency Collaboration:
- Lead collaborative efforts across agencies and partners to support comprehensive compliance practices.
- Build effective working relationships with internal and external stakeholders to support coordinated compliance monitoring.
QUALIFICATIONS:
- Bachelor’s degree in a related field (e.g., Business, Social Work, Public Administration) or equivalent experience.
- 3+ years of compliance, data management, or contract administration experience.
- Strong understanding of data analysis, performance metrics, and reporting.
- Exceptional organizational skills and attention to detail.
- Excellent interpersonal and communication skills to engage stakeholders and promote collaboration.
- Ability to prioritize and manage multiple projects simultaneously.
PREFERRED SKILLS:
- Bilingual in Spanish or Cantonese
- Experience working in early childhood education or family services programs.
- Knowledge of family and provider compliance requirements in early care and education systems.
- Familiarity with data dashboards, reporting tools, and cross-agency collaboration.
PHYSICAL REQUIREMENTS
- Must be able to remain stationary for extended periods of time.
- Must be able to move throughout the office, access files, meet with staff and external partners, climb four flights of stairs if needed.
- Require the mental acuity to perform the essential functions as outlined in an accurate and timely fashion.
BACKGROUND CHECK
All offers of employment are contingent upon successfully completing this process.
COVID Policies
All staff are required to be fully vaccinated (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.
Hybrid Work
We have adopted a hybrid working model and currently require employees to be present in the office at least 3 days per week, with the option to work 2 days per week remotely. Applicants should be comfortable with both the remote and in office scenarios.
Benefits, and Employee Perks
We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes:
- Generous Medical coverage for staff, including paid medical plan deductibles, copays and out-of-pocket maximums.
- Dental, Vision, Chiropractic & Acupuncture, Life, LTD and AD&D coverage.
- Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance.
- 401(k) retirement plan with a generous employer match.
- Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs.
- Generous paid time off package, including 14 paid holidays + a floating holiday for your Birthday.
- Ongoing training and professional development for all staff.
- Tuition Reimbursement.
Equal Opportunity & Equity Statement
Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation.
