Computer Technician - Level III

Information Technology Compensation Plan
Salary Range: $25.44 - $36.62 per/Hour
Shift Type: Full-Time
Wage/Hour Status: Non-Exempt
Reports To: Computer Supervisor
EMPLOYMENT BEGINS: As soon as possible
PRIMARY PURPOSE:

• Perform advanced computer and peripheral hardware repairs. Provide additional technical support for Level II computer technicians. This role includes a strong focus on Chromebook repair and refurbishment.

QUALIFICATIONS:
Education/Certification:

• High School Diploma or GED
• Valid Texas driver’s license
• Apple Certifications preferred

SPECIAL KNOWLEDGE/SKILLS:

• Advanced knowledge of Windows and MacOS and their respective hardware platforms
• Expertise in diagnosing and repairing Chromebooks, including component-level replacements, board swaps, and software restoration.
• Oversee and execute large-scale computer deployments, ensuring smooth transitions and minimal disruption to end-users. This may involve planning, logistics, and coordination with different departments.
• Familiarity with Active Directory, SCCM, and minor administrator duties.
• Ability to assess and recommend new technologies or devices for district use
• Possess extensive knowledge in the repair of a wide range of related devices: Chromebooks, iPads, laser printers, desktop scanners, inkjet printers, plotter-poster printers, vinyl cutters, and 3D printers
• Ability to train and mentor Level I and II technicians
• Due to the extreme volume of devices involved, individuals will need to be detail-oriented and able to work within a high-pressure environment
• Have the ability to make repairs quickly
• Working knowledge of inventory systems
• Possess effective communication, public relations, and interpersonal skills

EXPERIENCE:

• Have 3+ years in either a high-volume repair depot or educational technology environment with a broad range of device experience

MAJOR RESPONSIBILITIES AND DUTIES:

• Perform bench-level hardware and software repairs on Chromebooks, computers, and peripherals
• Provide direct technical support for the district administration building and radio station, including on-site troubleshooting, upgrades, and device maintenance
• Manage parts inventory, repair tracking, and warranty service coordination
• Provide hands-on support and escalation assistance for Level I/II technicians
• Lead or assist with complex technical projects and device deployments
• Coordinate all service warranties for different technologies around the district
• Participate in evaluation/testing of new technology prior to adoption
• Perform minor System Administrator tasks as needed
• Support and uphold district technology standards and procedures
• Technical mentoring for level I and II technicians
• Project management as needed
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• None

WORKING CONDITIONS:
Mental Demands:

• Able to work in a high-pressure environment

Physical demands/environmental factors:

• Able to work overtime as needed
• Able to routinely lift at least 60 pounds

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.