Job Title: Concierge Front Desk
Location: Maple Ridge Lodge Assisted Living Essex Junction, VT 05452
Hours: Part Time Thursday 4pm-8pm Every other weekend 8am-4pm
Job Summary:
Maple Ridge Lodge Assisted Living is actively seeking part time concierges. The right candidate will be responsible
for operating telephone/communication center and serving as the information/referral center for all residents, staff,
and departments and must be able to work independently and with a team. This position’s mainly provides services
and support to staff in a manner that meets or exceeds community expectations.
Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or without
appropriate reasonable accommodation.
Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of
callers, and forwards calls to appropriate personnel or department.
Fills out Sales Inquiry cards for Community Relations Director.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are
unavailable.
Answers general questions about the community and provides callers with address, directions, and
other information and refers other specific questions to appropriate staff.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate
personnel.
Coordinates guestroom reservations.
Receives, sorts, and routes mail, and maintains and routes publications.
Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when
necessary.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
Maintains data base for Sales Manager by inputting detail data on to Move N Software.
Coordinates all Move N door cards, packets and updates resident listing with phone number and
name.
Makes sales packets for sales manager when needed
Puts together all event planning materials for sales manager.
Collects rent checks from residents and family members and provides needed information to Business
Office Manager and Executive Director.
Collects money for meal tickets, etc.
May perform other duties as assigned.
Minimum Qualifications:
High school diploma or general education degree (GED); or one to three years related experience
and/or training; or equivalent combination of education and experience.
Able to read and comprehend simple instructions, short correspondence, and memos. Able to write
simple correspondence. Able to effectively present information in one-on-one and small group
situations to customers, clients, and other employees of the organization.
Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Able to apply common sense understanding to carry out detailed but uninvolved written or oral
instructions. Able to deal with problems involving a few concrete variables in standardized
situations.
Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to
work various schedules and shifts as needed.
Required Behavior:
Arrives to work on time.
Absence and tardiness is minimal.
Able to demonstrate a high level of service delivery; does what is necessary. To ensure customer
satisfaction; deals with service failures and prioritizes customer needs.
Able to clearly present information through the spoken word; reads and interprets complex
information; talks with residents, family members and customers; listens well.
Able to communicate with others in a warm and helpful manner while simultaneously building
credibility and rapport.
Able to work cooperatively with a group of people to achieve goals and objectives.
Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents
inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly.
Able to work various schedules and shifts as needed.
Able to work various tasks as when asked by your supervisor.
Able to keep an open mind and change opinions on the basis of new information; performs a variety
tasks and changes focus quickly as demands change; manages transitions effectively from task to
task; adapts to varying customer needs.
Physical Demands:
Physically able to move at least 50 lbs. without assistance.
Physically able to bend, reach, and work in small areas.
Physically able to push and pull equipment and furnishings.
Physically able to stand for long periods of time.
If you are interested in applying or know someone to refer for the position please e-mail
resume to [email protected]
