NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women's imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices.
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Position Summary:
We have an exciting opportunity to join our team as a Concierge - Patient Experience & Culture - Part Time, Days - Patient Experience and Culture - Part-T.
In this role, the successful candidate Responsible for enhancing the patient and family experience. Proactively interacts with patients, families, visitors and staff to ensure a positive first impression, that all interactions are helpful, and needs are taken care of in a prompt and professional manner. Responsible for providing personalized service in accordance with the standards of the Hospital. Serves as a primary resource for patients, families, visitors and acts as a liaison between visitors and other departments in an effort to provide exceptional customer service.
Job Responsibilities:
- Provides a warm, friendly greeting to patients, families and visitors upon arrival/ departure. Provides wayfinding services for patients and visitors using maps and other tools to various hospital locations. Assures the customer is directed to the appropriate department without exception.
- Answers questions on the spot at the lobby desk and responds to requests in a professional manner using exceptional customer service skills. Answers incoming phone calls with Hospital greeting, determines purpose of the call and transfer to the appropriate area or department.
- Informs patients, families and visitors of hospital and community services as well as amenities that are available. Initiates and delivers service recovery when necessary.
- Anticipates the customers needs and concerns, answers their questions and takes appropriate action. Follows up with customer concerns and assists in resolution of issues in a timely manner, collaborating with Patient Relations Department.
- Collaborates with all staff and departments to provide exceptional customer service to internal and external customers. Escalates questions and provides timely resolution to patients and families.
- Assists in maintaining lobby appearance and individual work area.
- Performs other duties as assigned
Minimum Qualifications:
To qualify you must have a High School or GED. 1 - 2 years Customer Service/Hospitality Position (Hospital,Hotel, Retail, Customer Experience). Excellent communication (both oral and written), interpersonal, and organization skills. Good computer skills (Microsoft Office,Word, Excel). Strong customer service and Hospitality skills.
Preferred Qualifications:
Bachelor's Degree In any field. 3 - 5 years Customer Service/Hospitality Position (Hospital,Hotel, Retail, Customer Experience). Electronic Medical Record Experience.
NYU Langone Hospital—Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Hospital—Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View NYU Langone Hospital—Suffolk's Equal Employment Opportunity (EEO) policy, Know Your Rights: Workplace discrimination is illegal.
NYU Langone Hospital-Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $16.05 - $24.22 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
View the Pay Transparency Notice for further details.
