Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical, biotech and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!
The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer's unique requirements.
Job Description
A Contract Manager is responsible for planning, organizing, and directing the completion of specific predefined contractual functions within an organization, ensuring they are delivered on time, within budget, and according to the defined scope, by managing resources, monitoring progress, and mitigating risks throughout the contract’s lifecycle.
Key Responsibilities
- Manage contracts within CRM and SAP systems, including contract and data entry, modification, invoicing and execution.
- Implement and oversee customer maintenance programs.
- Serve as the primary customer contact, facilitating meetings, reports, technical support, and issue resolution.
- Review, analyze, and renew contracts while ensuring compliance by all parties.
- Coordinate part deliveries and technician visits with customer maintenance and production teams.
- Collaborate with customers, field service, logistics, vendors, and sales teams to fulfill contract obligations.
Qualifications
Basic Requirements
- Associate degree in related field or in lieu of degree equivalent related work experience.
- 3+ years’ experience in a fast paced, high volume, customer support role
- 2+ years’ experience working with an enterprise resource planning system (ERP)
- 2+ years’ experience working with Microsoft Office
Preferred Qualifications
- Skilled at adapting to ambiguous and changing situations that impact customer service.
- Experience reading technical documents.
- Knowledge and experience working in SAP.
- Bi-lingual skills in Spanish or German, highly desired.
Additional Information
The expected compensation range for this position is between $70,000 -90,000 annually.
Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.
The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.
- Health insurance (Medical, Dental, Vision, and Prescription from day one)
- 401(k) with generous Company Match
- Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
- Education Assistance Program
- Paid Time Off
- Employee Assistance Program
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
