General Information
City San Antonio State/Province Texas Country United States Department MATERIALS & ORDER MANAGEMENT Date Wednesday, July 23, 2025 Working time Full-time Ref# 20036158 Job Level Individual Contributor Job Type Experienced Job Field MATERIALS & ORDER MANAGEMENT Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 32,160 Annual Base Salary Maximum 64,320 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .
A copier technician installs, maintains, and repairs office equipment like copiers, printers, and fax machines. They troubleshoot issues, perform routine maintenance, and provide customer training. Their work often involves travel to client locations and requires strong technical and problem-solving skills.
Key responsibilities:
- Installation and setup: Install and configure new office equipment, including copiers, printers, and scanners, and integrate them into existing networks.
- Maintenance and repair: Perform routine maintenance tasks, diagnose malfunctions, troubleshoot problems (both hardware and software), and carry out repairs on copiers, printers, fax machines, and related equipment.
- Inventory and parts management: Maintain accurate records of service calls and parts used, and manage inventory of parts and materials needed for repairs and upgrades.
- Customer support and training: Provide excellent customer service, answer questions, provide training on equipment usage, and address customer concerns in a professional and timely manner.
- Documentation and reporting: Maintain accurate records of all service calls, repairs, and parts used, and prepare diagnostic reports and training manuals as needed.
- Stay updated: Keep abreast of the latest technologies, advancements, and best practices in the field of office equipment and repair.
Essential skills and qualifications:
- Technical expertise: Strong knowledge of copier and printer technology, including troubleshooting, installation, and maintenance of machines and network connectivity.
- Mechanical aptitude: Demonstrated skills in handling digital office equipment, including disassembling, repairing, and reassembling components.
- Analytical and problem-solving skills: Ability to accurately diagnose faulty equipment and implement effective repairs.
- Computer literacy: Proficiency in computer and copier management software, including applications like MS Office.
- Customer service and communication skills: Excellent written and verbal communication skills, strong interpersonal skills, and the ability to explain technical information to non-technical users.
- Organizational and time management skills: Ability to manage deadlines, prioritize workload, and effectively respond to service requests.
- Education and experience: Typically requires a high school diploma or equivalent, with an associate's degree or equivalent from a two-year college or technical school in electronics installation, repair, or electronic engineering preferred. Experience in copier or related field service is preferred by many employers.
Here’s what success looks like in the first 60 days:
- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture
- Clear expectations in reference of call load, territory alignment and client satisfaction
- Thorough knowledge base of the equipment and inventory needs to support your territory
- Actively and correctly completing service calls independently.
Additional Benefits:
- Substantial growth opportunities for future career development within a supportive and collaborative company culture
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
- Paid time off, plus holidays and personal days
With Our Technology, Build Your Future at Xerox. Apply Now!
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