The counter-based guest service position has primary responsibility for assisting with all front counter activities associated with guest departures and arrivals on flights to/from our Fairbanks-based terminal - secondarily, has responsibility for assisting with freight and ramp activities on an as-required basis.
The guest service coworker is the frontline embodiment of Wright Air’s mission of soulful hospitality, hard work, and genuine care/concern - it is the relationship that the guest service coworker builds with our guests that ultimately determines our ability to transform our mission into an everyday reality for our guests.
Specific responsibilities include:
Use a computer reservation system to check in departing guests.
Make changes to guest reservations when necessary.
Weigh/tag guest baggage [must be able to lift 50 lbs].
Collect guest payments.
Screen guest luggage for hazmat.
Answer phone and appropriately transfer phone calls.
Respond to phone and walk-in inquiries.
Take phone reservations.
Perform cleaning activities at the terminal.
Escort guests out to aircraft.
Assist with other tasks or activities as required.
THE PERFECT FIT
An individual who:
genuinely cares about and enjoys serving people;
likes to word hard [not just in concept, but in reality!!!];
thrives on work requiring serious flexibility and multi-tasking;
views favorably the idea of having a physical labor component to their work day;
thinks aviation is cool;
loves living in Interior/Arctic Alaska and is very excited about the opportunity to develop meaningful relationships with the people and communities we serve.
WORK SCHEDULE
At Wright Air we take pride in working hard to create a work schedule for each coworker that is individualized to meet their unique life-work balance/needs - both part-time and full-time work schedules are available - most work takes place between the hours of 4:00 AM and 8:00 PM - the ability to work on Saturday and/or Sunday is a plus but not a requirement.
COMPENSATION
Fairbanks-based coworker providing own lodging -
Competitive starting wage dependent on skills/experience.
OR
"Camp-style" seasonal coworker -
Competitive starting wage dependent on skills/experience PLUS lodging PLUS $1,000.00 season completion bonus.
OUR MISSION
Extend soulful hospitality to our guests - and, enjoy doing it
Work hard - thus, creating value for our guests
Care [genuinely!!!] about the communities we serve
How to Apply
If you have read this far and still believe that "working arctic" might be right for you, we encourage you to learn more by reading the detailed information found at www.workarctic.com.
After further research, if you remain interested in being considered for employment at one of our Camps, please complete/submit our online employment application. The completion of the online employment application is an employment requirement.
We will review your application upon receipt, and those applicants who appear to be a good fit with the work/life experience offered by our Camps will be invited to participate in a 60-ish minute information phone conversation.
Please remember: all of our Camps are committed to providing a drug-free workplace (including marijuana) in accordance with the Drug-Free Workplace Act of 1988. Thus, all applicants should feel comfortable submitting to pre-employment, random, and "for cause" drug testing.
Contact Info
- Brett Carlson
- [email protected]
- www.workarctic.com
LOCATION
Alaska
SEASON
Summer, Fall, Winter, and Year Round
STAFF SIZE
5 - 35, depending on location
HOUSING
Whether included in the compensation package or provided at a cost, housing is provided for staff.
MEALS
Provided
CELL PHONE SERVICE
Some, ask for details
INTERNET ACCESS
Intermittent
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