CPI INV PD Clerk III
- Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
- Compiles, organizes, tracks and monitors various types of information, including but not limited to: agency random moment time studies, requests for any IT changes in hardware or information security and access, processes client services authorizations, accesses and provides information from the HHSC income eligibility database.
- Manages program related data entry and case tracking information into IMPACT such as maintaining on-call schedules, reviews, routes and logs courtesy requests and case transfers. Utilizes data warehouse for reports as well as information for internal or external stakeholders.
- Answers and screens telephone inquiries including managing client questions or complaints in a professional manner. Takes and routes messages, monitors and distributes faxes received. Opens and distributes incoming mail accordingly and processes all outgoing mail.
- Creates various correspondence and forms such as case staffing agendas, program meeting information, phone lists, organization charts, and will assist with meeting notes as requested.
- Maintains confidential program related documents such as performance evaluations, personnel records, case records, related files, and other documents to support work of the program area.
- Utilizes technology to maximize program efficiency and effectiveness by accessing applications to reserve conference and visitation rooms for meetings in various buildings throughout the program area, and assists staff with processing travel claims.
- Oversees supply inventory and creates purchase orders as necessary to ensure adequate supplies for all staff in office.
- May assist with switchboard operations, notarizing legal documents, and train new admins as needed. Performs other duties as assigned and required to maintain program operations.
- Attend trainings and meeting at various DFPS offices.
- May assist Program Director with preparation for meetings and trainings.
- Ability to answer telephones and distinguish emergency calls.
- Ability to type correspondence, forms and use Data Warehouse reports.
- Knowledge of DFPS policies and procedures.
- Skill in effective verbal and written communication.
- Ability to operate a personal computer and use various software packages.
One year and six months full-time administrative support, general office, clerical or secretarial experience.
Acceptable substitutions: Forty-five semester hours from an accredited college or university, may substituted for the required experience.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions.
Applicants selected for hire must pass a background check and if applicable a driver’s record check.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Nearest Major Market: Lubbock
