SUMMARY: Provide World Class Customer Services to each and every customer by providing efficient and effective services to meet and exceed customer expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Smile. Greet customers and determine how to meet and exceed their expectations.
- Develop & Exhibit proficiency in Customer Service, Print and Copy Services, Packaging Services, Postal, Shipping, & Freight Services and Computer Skills,.
- Receive, sort and place mail in mailbox modules accurately.
- Record all sales transactions on Point of Sale and accurately process cash, checks, credit card and internal billing transactions.
- Pack contents for shipping using established procedures and products.
- Operate all software programs including but not limited to Point of Sale, Counter Manifest System, Mailbox Services, MS Office and other programs as required.
- Receive and process packages for shipping, including lifting and weighing packages on scale, accessing Manifesting software, generating labels and retrieving packages from customers when requested.
- Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product, informing manager of inventory levels for re-ordering supplies.
- Open & Close out of POS to include: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
- Operate printer/copiers, fax machine, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate those machines they have access to as required.
- General housekeeping duties include keeping the store neat and clean at all times.
QUALIFICATION REQUIREMENTS:
- 6 months – 2 years customer service experience in a retail environment with Point of Sale and computer experience is highly desirable.
Communication Skills:
- Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
- Excellent verbal and written communication skills.
Appearance:
- Must be willing to wear professional business attire & name tag at all times and adhere to The UPS Store Uniform requirements.
Other Skills and Abilities:
- Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. Multitasking ability required for operation of multiple computer systems, printers/copiers and processing customer paperwork.
Please note that this job position is with The UPS Store in Belgrade, MT an independently owned and operated retail franchise location, and is not affiliated with UPS (United Parcel Service) corporate.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 38 – 40 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- Are you able to lift 50 pounds regularly throughout your shift?
- Are you able to be on your feet your entire shift?
Ability to Commute:
- Belgrade, MT 59714 (Preferred)
Work Location: In person
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