We’re on the hunt for someone who can make customers feel heard, understood, and valued. In this role, you’re not just a problem-solver, you’re the reassuring voice, the calm in the storm, and the person who makes a customer’s day that little bit better.
About the role
As a Customer Associate, you’ll be right at the heart of our business, connecting with customers and making sure they leave every interaction with a smile (even if they can’t see it). You’ll have the freedom to approach each situation with a mix of professionalism, empathy, and your own personality.
What you’ll be doing
- Responding to enquiries via phone, email, and face-to-face conversations
- Understanding customers’ needs and finding solutions that actually work for them
- Keeping records neat, accurate, and up to date
- Working hand-in-hand with the rest of the team to keep everything running smoothly
What we’re looking for
- A confident communicator who listens as well as they speak
- Someone who can adapt quickly and handle different situations with ease
- Detail-focused, you notice what others might miss
- Experience in customer service is great, but we welcome fast learners with the right attitude
Why join us?
We believe customer service should feel genuine, not scripted. You’ll get the training you need, but we also trust you to bring your own style to the role. You’ll be joining a collaborative, supportive team where your ideas are valued and your work truly makes an impact.
If you’re ready to turn everyday interactions into positive experiences, we’d love to meet you.
Job Type: Full-time
Pay: $20.54 - $24.74 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
