Customer Chat Representative-Remote Work Available

Magilla Entertainment - Atlanta, GA
$12 - $23 an hour

Customer Service Associate

We are looking for customer service candidates who can provide a high-level of product knowledge and professionalism via telephone, and email. Our customer service staff must have the abilities described below:

Major Responsibilities:

  • Answer many emails daily, promptly, accurately, and courteously.
  • Track orders promptly and accurately.
  • Recognize and respond to cross-sell opportunities presented in order calls or email requests.
  • Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
  • Assist with order verification, damaged/lost package claims and reshipments.

Requirements:

  • MUST have at least 2 years experience for a phone, catalog, or online retailer in an office setting.
  • Ability to answer customer emails and telephone calls in a professional and courteous manner.
  • Ability to convert inquiring callers into buyers.
  • Conflict resolution skills
  • Ability to recognize and respond appropriately to cross-sell and up-sell opportunities in order to increase ticket value.
  • Attentive to details.
  • Organized
  • Willingness and ability to operate in a team environment.
  • Work hours Monday-Friday 7am-4pm (no exceptions)
  • Must be able to read, write and speak the English language with correct grammar/punctuation.
  • Bi-Lingual is a plus
  • High school or equivalent

Job Types: Full-time, Part-time, Temporary

Salary: $12.00 to $23.00 /hour

COVID-19 considerations:
I hope everyone is doing as best they can in these difficult times.

First off, safety is the top priority; and all Federal, State, and local guidelines must be followed.

Understanding that you are looking forward and making preparations to resume

Experience:

  • Customer Service: 1 year (Preferred)

Work Location:

  • Fully Remote

Employment Length:

  • Varies

This Job Is:

  • Open to applicants who do not have a high school diploma/GED

Schedule:

  • Monday to Friday

Work Remotely:

  • Yes
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