Customer Chat Representative-Remote Work Available

Magilla Entertainment - Atlanta, GA
$12 - $23 an hour

Customer Service Associate

We are looking for customer service candidates who can provide a high-level of product knowledge and professionalism via telephone, and email. Our customer service staff must have the abilities described below:

Major Responsibilities:

  • Answer many emails daily, promptly, accurately, and courteously.
  • Track orders promptly and accurately.
  • Recognize and respond to cross-sell opportunities presented in order calls or email requests.
  • Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
  • Assist with order verification, damaged/lost package claims and reshipments.


  • MUST have at least 2 years experience for a phone, catalog, or online retailer in an office setting.
  • Ability to answer customer emails and telephone calls in a professional and courteous manner.
  • Ability to convert inquiring callers into buyers.
  • Conflict resolution skills
  • Ability to recognize and respond appropriately to cross-sell and up-sell opportunities in order to increase ticket value.
  • Attentive to details.
  • Organized
  • Willingness and ability to operate in a team environment.
  • Work hours Monday-Friday 7am-4pm (no exceptions)
  • Must be able to read, write and speak the English language with correct grammar/punctuation.
  • Bi-Lingual is a plus
  • High school or equivalent

Job Types: Full-time, Part-time, Temporary

Salary: $12.00 to $23.00 /hour

COVID-19 considerations:
I hope everyone is doing as best they can in these difficult times.

First off, safety is the top priority; and all Federal, State, and local guidelines must be followed.

Understanding that you are looking forward and making preparations to resume


  • Customer Service: 1 year (Preferred)

Work Location:

  • Fully Remote

Employment Length:

  • Varies

This Job Is:

  • Open to applicants who do not have a high school diploma/GED


  • Monday to Friday

Work Remotely:

  • Yes
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]