Customer Chat Representative-Remote Work Available
Customer Service Associate
We are looking for customer service candidates who can provide a high-level of product knowledge and professionalism via telephone, and email. Our customer service staff must have the abilities described below:
- Answer many emails daily, promptly, accurately, and courteously.
- Track orders promptly and accurately.
- Recognize and respond to cross-sell opportunities presented in order calls or email requests.
- Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
- Assist with order verification, damaged/lost package claims and reshipments.
- MUST have at least 2 years experience for a phone, catalog, or online retailer in an office setting.
- Ability to answer customer emails and telephone calls in a professional and courteous manner.
- Ability to convert inquiring callers into buyers.
- Conflict resolution skills
- Ability to recognize and respond appropriately to cross-sell and up-sell opportunities in order to increase ticket value.
- Attentive to details.
- Willingness and ability to operate in a team environment.
- Work hours Monday-Friday 7am-4pm (no exceptions)
- Must be able to read, write and speak the English language with correct grammar/punctuation.
- Bi-Lingual is a plus
- High school or equivalent
Job Types: Full-time, Part-time, Temporary
Salary: $12.00 to $23.00 /hour
I hope everyone is doing as best they can in these difficult times.
First off, safety is the top priority; and all Federal, State, and local guidelines must be followed.
Understanding that you are looking forward and making preparations to resume
- Customer Service: 1 year (Preferred)
- Fully Remote
This Job Is:
- Open to applicants who do not have a high school diploma/GED
- Monday to Friday
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