Customer Delivery Manager II

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

As a Customer Delivery Manager, you will be an integral part of the fast-growing Delivery organization. The team consists of consultants, project managers, and various technical experts. Ultimately, Delivery is responsible for driving long-term customer satisfaction through bespoke solution delivery. The Customer Delivery Manager brings critical experience, skills, and credibility to the Delivery Team. The Customer Delivery Manager is responsible for consulting our clients on how to best configure and leverage ZoomInfo solutions to meet their unique business requirements. The ideal candidate for this position should have extensive experience in the digital advertising space, be detail-oriented, self-motivated, proactive, results-oriented, and be able to seamlessly work cross-functionally in support of driving client success. 

This person must be a self-starter and used to a fast-paced, fun, energetic environment, and comfortable with dealing with ambiguity. This person must also have a passion to solve unique world-changing technology problems.

What You'll Do:

• Become a ZoomInfo Marketing expert, and leverage that knowledge to the benefit of our clients
• Solve complex client problems leveraging ZoomInfo technology
• Maintain your own book of high-complexity, high-value client engagements
• Provide recommendations and best practices to our Marketing Platform clients based on industry and product-focused knowledge
• Create and maintain deliverables such as recommended strategy presentations, project plans, and recommended media spend to add scale and consistency across the organization
• Contribute to goal setting for the Delivery team aligned with the MBOs and company priorities established by the Executive Leadership Team
• Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation

What You Will Bring:

• You have extensive knowledge of the digital advertising space and have worked in an ad ops/ad strategy/campaign management role before 
• You have 3-6 years of professional experience with at least 1 year in a SaaS, delivery, or professional services environment
• You have a passion for customer service
• You are knowledgeable in leveraging DSPs and the value prop for clients
• You have a high level of business acumen and an ability to analyze business requirements and implement fit-for-purpose solutions
• You have a proven ability to manage cross-functional projects
• You have client-facing experience, preferably in the strategic and or enterprise space
• You possess strong communication skills - oral, written, and visual
• You have strong attention to detail and organizational skills

This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Bethesda MD, or Vancouver WA.

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

About us: 

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.