CUSTOMER EXPERIENCE ASSOCIATE

REMOTE - VIRGINIA CUSTOMER EXPERIENCE PM_JR3386 FULL TIME

At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

We’re growing rapidly and looking for a Customer Experience Associate to be the primary point of contact for our Sportsbook product, answering customer questions and advocating across the company. We are innovators in the sports entertainment industry and we want you to help us further our mission of bringing sports fans closer to the games they love. Sound good? Join us.

This position will be a remote one where you will be required to reside in the state of Virginia.

• Provide exceptional customer service through demonstrating product knowledge.

• Effectively communicate with our customers across several channels – phone, email, chat, and social media.

• Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.

• Advocate for our players to help us grow the business.

• You may be required to become licensed through applicable gaming commissions.

• Bachelor’s Degree in business management, sport management, or a related field.

• Ideally, you’ll have prior call center and/or customer service, experience.

• Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off.

• Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite.

• If you are polite, attentive, and friendly, then we are looking for you.

Must be at least 21 years of age due to state(s) licensing requirements.

The US hourly rate for this full-time position is $15.60 - $23.40, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.