Benefits:
Do you enjoy an office dog and friendly office culture? This can be your opportunity!
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Melanie Ciappi - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
Do you enjoy an office dog and friendly office culture? This can be your opportunity!
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Melanie Ciappi - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Provide consistently remarkable customer service experiences in every interaction, with every customer, every day.
- Meet multiple customer needs through a broad and complementary line of insurance and financial products and in a time and manner they expect
- You will build and develop customer relationships within the community to educate and promote State Farm products including auto, home and life insurance
- Provide prompt, accurate, and friendly customer service
- Service can include responding to inquiries regarding insurance availability, eligibility, coverage’s, policy changes, transfers, claim submissions, and billing clarification
- Work with the agent to establish and meet marketing goals
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
- Must meet production goals which will include calls, quotes, applications, and policies per day/week/month. Attend community events and volunteer opportunities
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
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