Job Summary
StretchLab is currently seeking a high energy, passion filled and motivated individual that is customer service minded and has a love for community and our brand to work at our Pittsford Plaza & Victor locations!
We are specifically looking for a Customer Service Associate to work weekday shifts from 11am-4pm and 4-8pm, & Saturdays 8am-2pm when needed.
Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to ‘Live Long’. StretchLab has gathered a team of experts already certified in an array of related fields – physical therapy, chiropractic medicine, yoga, Pilates, and more – and brought in the world’s leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab’s proprietary Flexologist training ensures that their client’s receive a world class stretching session.
POSITION:
The purpose of the Customer Service Associate is to check in clients & help them with booking sessions, answer the phone, assist the General Manager with new membership sales, call warm leads, & keep the facility clean. Fitness knowledge or background is preferred but not required.
REQUIREMENTS:
- Excellent communication, and customer service skills required
- Ability to learn and use the Club Ready software system
- Ability to stand or sit for up to 8 hours throughout the workday
- Must be fluent in English and have excellent communication skills via in person, phone and email
- Must be able to work under pressure and meet tight deadlines
- Must have proficient computer skills
- Must be VERY comfortable making phone calls
- Daily and/or occasional travel may be required.
RESPONSIBILITIES:
- Assist the General Manager with the sales process of lead generation and follow up
- Book and confirm sessions
- Manage the front desk to greet and check-in clients and prospects when they enter the studio
- Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
- Maintain acceptable level of personal sales production
- Emphasize and enforce objectives of the club as a fitness and wellness provider
- Present available services to current or prospective members
- Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
- Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
- Ensure studio is clean and tidy
- Other duties as assigned
Job Type: Part-time
Pay: $15.50 - $17.00 per hour
Benefits:
- 401(k)
Shift:
- Day shift
- Evening shift
Work Location: In person
