Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and collaborate with various departments will be essential in ensuring customer satisfaction and fostering long-term relationships.
Duties
- Respond to customer in a timely and professional manner.
- Provide accurate information regarding products and services to assist clients effectively.
- Handle outbound calling to follow up on customer queries and enhance service delivery.
- Collaborate with sales teams to identify opportunities for upselling and cross-selling.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Resolve customer complaints efficiently while ensuring a positive experience.
- Stay updated on product knowledge and company policies to provide informed assistance.
Requirements
- Proven experience in customer service or client services is preferred.
- Strong communication skills in English; multilingual or bilingual capabilities are a plus.
- Proficiency in using computerized systems for tracking and managing customer interactions.
- Ability to work collaboratively within a team environment while also being self-motivated.
- Experience with outbound calling is beneficial for this role.
- A commitment to delivering high-quality service with a focus on client satisfaction.
- Excellent problem-solving skills with the ability to think critically under pressure.
Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
- Morning shift
Work Location: In person
Report job
