Join Our Team as a Customer Service Representative!
Who We Are Looking For:
We are seeking an experienced, detail orientated Customer Service Representative to join our Customer Service team in Aurora, CO. This role will provide world class customer service to both internal and external customers by phone and email. Successful candidate will be responsible for accurately processing order information and coordinating with other departments to fulfill customer needs.
Why You Should Apply:
At Uzin Utz North America, we foster a culture where collaboration, safety and innovation are central to our mission. Join us to make a tangible impact for our customers and contributing to an industry-leading team.
Who We Are:
Uzin Utz North America, Inc is a leader in flooring installation systems and a North American subsidiary of Uzin Utz SE, based in Ulm, Germany. Since 1911, Uzin Utz SE has been a global innovator in product systems for flooring installation and maintenance. We are committed to fostering a culture of safety, sustainability, and operation excellence across all levels of our organization.
In the United States and Canada, Uzin Utz North America offers its products under the renowned Uzin, Wolff, and Pallmann brand names, delivering industry-leading solutions for flooring professionals.
Position Overview:
The Customer Service Representative will be responsible for ensuring world class customer service by providing assistance to both internal and external customers by phone and email and accurately processing order information in a timely manner. This position is also responsible for communicating and coordinating with other departments in order to fulfill customer needs through excellent standards of service while executing a high level of customer satisfaction.
Key Responsibilities:
- Responsible for receiving, entering, shipping, printing and confirming orders received via email and fax nationwide including Canada.
- Distributing orders to warehouse.
- Ensures customer specific pricing is accurate
- Handles damaged material claims including material gathering, crediting or reshipping product and adjusting carrier invoicing.
- Verifies and maintains system pricing
- Responds and follows up with customers on inquiries related to products, pricing, inventory, and schematics.
- Transferring calls to other departments including sales team and marketing as appropriate
- Entering freight and shipment tracking information into system.
- Creating bills of lading (BOL) on shipments when required
- Forecast, gather, input and coordinate inventory activity data to accurately reflect product movement, and ensures product availability for future orders/shipments.
- Tracking back orders and processing as stock becomes available
- Compiles and sends invoices to customer via email, fax and mail.
- Manages product returns and creates call tags when needed
- Processing product returns when needed
- Files customer service related records in a timely manner
- Provide back-up support for other customer service territories
Qualifications:
- High School Diploma or GED
- 5+ years of related experience in a customer service/shipping environment
- Experience in SAP preferred but not required
- Strong phone etiquette
Benefits:
- Competitive salary and comprehensive benefits program
- Medical/Dental/Vision Insurance - with generous employer cost share
- Employer Paid Life, Short-term and Long term Disability Insurance
- Accident, Hospital Indemnity, Supplemental Life Insurance Options
- 401(k) Plan with Employer Match and 100% vesting
- 3 Weeks of Paid Time Off (PTO) Annually
- 11 Paid Holidays for 2025
Uzin Utz North America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Due to the high volume of applications, only those qualified for the position will be contacted**
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as required, to meet the ongoing needs of the organization.
Notice to recruitment agencies:
UUNA does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any UUNA employee, location, or website. UUNA is not responsible for any fees related to unsolicited CVs/Resumes.
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