Customer Service Engineer
Jackson Systems, an award-winning distributor of HVAC controls, is currently seeking a knowledgeable and engaging Customer Service Engineer to join our growing team! The Customer Service Engineers (or CSE’s as we call them at HQ), are our first line of defense. These are the individuals speaking directly with customers, providing them with world-class service over the phone, through email, or in person at our showroom. If you are a people-person, love to solve problems at their core, and want to join a team that is known for providing excellent customer service, then you’re the one that we want!
Our normal office hours are from 7:00am – 6:00pm. The right candidate must be able to work 9:00pm - 6:00pm, with flexibility to work any hours within this period. The schedule may vary slightly as coverage needs change.
Our Core Values:
- Start with people first
- Own it
- Solve problems at their core
- Never stop learning
- Demand excellence not perfection
- Work hard while having fun
- Operate with urgency
Details, Details:
- Provide timely and accurate information to customers regarding order status, product, and technical information inquiries
- Provide technical assistance to various internal divisions as well as customers with diverse demographics
- Aid customers via phone, in our showroom and electronically (email/online chat/technical app) and provides world-class service
- Process customer orders/changes/returns.
- Restock and replenish showroom inventory and literature, set up counter promos, updates prices for products within the showroom
- Create a weekly showroom inventory report, electronically file invoices, audit will call orders regularly
- Partner with the sales team to meet and exceed customer’s service expectations
- Stay current on processes, products, and technical knowledge
- Build relationships with customers, and maintains the data integrity of the CRM database
- Provide world class technical support to customers
- Must be familiar with Controlled Holdings catalog of products (with a strong emphasis on troubleshooting our Manufactured products)
- Work with test equipment and tools, as necessary, to solve technical problems
- Attend various trainings as needed (in-house and factory)
- Other technical duties as assigned
What We Are Looking For:
- Electrically/Mechanically inclined, strong technical background preferred
- Trades Experience, Engineering or Technology degree is preferred, but not required
- Exceptional Computer Skills, including Microsoft O365
- Exemplary Customer Service Skills
- Inventive and Creative Spirit
- A constant desire to continue learning
- Someone who thrives in a fast-paced and constantly evolving environment
- Well organized and able to prioritize appropriately
- Eye for process improvement
Other noteworthy benefits include:
- Competitive Comp Plan, Full Medical & Ancillary Benefits, and 401(k) Match
- Generous PTO, including your Birthday off, HBD!
- On Wednesdays, we eat Donuts.
- A conference room Cocktail Machine…because...priorities.
- Stellar Employee Discount (we sell cool stuff, btw)
Together at Jackson Systems, we are committed to doing business better. We brainstorm nonstop, drink too many Diet Cokes, and deliver the best product in HVAC controls. What’s more - we have a lot of fun doing it! Your career here will be fun, ever-changing, and incredibly rewarding.
