Central Tree Landscape and Mulch, LLC is actively seeking a candidate who can make a significant impact! The Customer Service Lead is expected to deliver the highest levels of customer service by providing service/product information, preventing/resolving problems, driving sales, help with streamlining processes, aid in the training of team members, monitor/support company compliance, and ensure safety in the workplace. The ability to clearly communicate, actively listen, provide correct information, and promptly follow-up is crucial. Central Tree is not interested in following the standards, the position demands a highly performing individual, looking for a long-term role, to elevate the standards! Cross-departmental collaboration, organized planning, follow-up, and follow-thru are key to exceeding customer expectations, fostering strong relationships that lead to growth, and cultivating customers into enthusiastic supporters who actively promote our products and services through word-of-mouth referrals.
ESSENTIAL FUCNTIONS & DUTIES:
- Lead the Customer Service Team under Management direction.
- Confidently help customers by providing correct information and directing them to the proper department.
- Proactively collaborate between departments to improve efficiency, predict issues that may arise, exercise strong critical thinking, and find solutions to challenges.
- Respond to customer inquiries on product costs, provide quotes, and address customer service issues.
- Learn company policies and customer service protocols.
- Contribute to a culture of continuous learning, engage with management and team members to clarify uncertainties, expand your understanding on policies, procedures, products, and services.
- Find and review areas of improvement with management (processes, team member skills, etc.).
- Efficiently prioritize, delegate when appropriate, and complete multiple administrative tasks/projects.
-AR/AP
-Prepare documents.
-Data collection.
-Update/analyze spreadsheet data.
-Marketing tasks.
-Run/create reports.
-Send invoice reminders.
-In-house collections.
-Email and shared drive maintenance.
-Process orders.
-Communicate and quote dealership equipment pricing.
-Coordinate payment and shipping for dealership sales.
-Initiative-taking customer outreach.
-Update customer records/accounts.
-Compliance
-Other assigned duties as needed related to growth and company success
- Empower team members completing tasks/projects resources and support.
- Review completed tasks/projects for accuracy, acknowledge accomplishments, and offering solutions to prevent future errors.
- Schedule/coordinate/reschedule residential and commercial deliveries.
- Accept responsibility, be transparent and directly inform management upon realizing mistakes/errors made, situations that may negatively affect customer service, including issues resulting from poor decision-making.
REQUIREMENTS, QUALIFICATIONS & SKILLS:
- MUST BE DIGITALLY PROFICIENT – DEVICES, NETWORKS, APPLICATIONS, SOFTWARE, SERVICES, AND SAFETY!
- CUSTOMER SERVICE EXPERIENCE
- 3+ years in a similar CUSTOMER SERVICE role (Team Lead, Supervisor, Manager).
- Excellent interpersonal, leadership, and communications skills.
- Manage negative customer experiences with empathy, make them feel heard, and explore all available options to resolve.
- Adapt to diverse, evolving changes with positivity.
- Willing to work longer shifts during peak season (March – August).
- Willing to work 1-2 Saturdays a month during peak season (scheduled in advance).
- On-time and dependable (responsible for opening M-F).
- Above average communication skills (written and verbal).
- Reliable transportation.
Physical & Mental Demands:
- Sitting and standing for prolonged periods of time.
- Prolonged periods in front of a computer screen.
- Walking, 50-300+ ft to and from areas on company property may be necessary more than 1 time during a single shift.
- Exposure to outdoor elements including extreme heat or cold, rain, snow, and seasonal conditions.
- Exposure to dust, and various organic compounds.
- Ability to hear and understand in-person speech and use a phone.
- Ability to respond quickly in a noisy environment.
- Ability to keep situational awareness and actively assess surroundings to ensure a safe work environment and prevent injuries.
- Reaching, squatting, kneeling, and bending to complete tasks.
- Lifting and carrying objects, typically up to 25lbs, may require the ability to lift/carry heavier loads to complete a job.
- Ability to make quick decisions, solve problems, interpret data, organize, lead team members, read, write, learn, remember, keep focus, and make informed choices.
Physical & Mental Demands:
- Sitting and standing for prolonged periods of time.
- Prolonged periods in front of a computer screen.
- Walking, 50-300+ ft to and from areas on company property may be necessary more than 1 time during a single shift.
- Exposure to outdoor elements including extreme heat or cold, rain, snow, and seasonal conditions.
- Exposure to dust, and various organic compounds.
- Ability to hear and understand in-person speech and use a phone.
- Ability to respond quickly in a noisy environment.
- Ability to keep situational awareness and actively assess surroundings to ensure a safe work environment and prevent injuries.
- Reaching, squatting, kneeling, and bending to complete tasks.
- Lifting and carrying objects, typically up to 25lbs, may require the ability to lift/carry heavier loads to complete a job.
- Ability to make quick decisions, solve problems, interpret data, organize, lead team members, read, write, learn, remember, keep focus, and make informed choices.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- Are you looking for long-term employment?
- Do you have 3+ years of experience in a customer service leadership role?
- Does the starting hourly pay rate of $21.00 - $24.00 commensurate with your experience?
Experience:
- Leadership: 3 years (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Pingree Grove, IL 60140 (Required)
Ability to Relocate:
- Pingree Grove, IL 60140: Relocate before starting work (Required)
Work Location: In person
