Customer Service Manager
Location: Nixa, MO (Onsite) Reports to: CEO
About Jordan Essentials
Jordan Essentials is a 25-year-old, USA-made, clean skincare and wellness company with a mission to make life healthier, happier, and more beautiful. We serve customers and independent sales consultants nationwide with exceptional products and personalized care. We are seeking a skilled and enthusiastic Customer Service Manager to lead our customer and consultant support team and ensure a world-class experience at every touchpoint.
Position Summary
The Customer Service Manager oversees the overall customer and consultant experience, making high-level decisions that impact satisfaction, retention, and brand reputation. This role requires a mix of leadership, problem-solving, data analysis, and administrative expertise, along with a passion for building strong, positive relationships.
Key Responsibilities
Leadership & Experience Management
- Lead, coach, and inspire the Customer Service Team to deliver exceptional consultant and customer experiences.
- Establish and monitor performance metrics for service quality, responsiveness, and satisfaction.
- Handle escalated customer and consultant issues with professionalism and creative problem-solving.
Operational Excellence
- Make high-level decisions to improve service processes and policies.
- Oversee consultant promotions, recognition programs, and order adjustments.
- Audit and manage consultant and customer data for accuracy.
- Maintain compliance with company policies and industry regulations.
Data Analysis & Reporting
- Collect, analyze, and report service metrics to identify trends and improvement opportunities.
- Manage and track consultant promotion data, sales activity, and customer service performance using Excel and CRM tools.
- Collaborate with leadership on data-driven strategies to increase consultant engagement and customer retention.
Communication & Collaboration
- Work closely with Sales, Marketing, Operations, and Manufacturing teams to ensure smooth communication and service consistency.
- Partner with IT and Operations to resolve order, shipping, or system-related issues efficiently.
- Maintain a solutions-focused approach that reflects the Jordan Essentials brand values.
Qualifications
- 5+ years of experience as a Customer Service Manager or in a senior customer service leadership role.
- Professional training in customer service management or equivalent experience.
- Strong problem-solving skills with a calm, professional demeanor.
- High proficiency in Microsoft Excel and CRM systems.
- Experience in data auditing, reporting, and administrative management.
- Excellent written and verbal communication skills.
- Strong leadership skills with the ability to motivate a team.
- Excellent communication and interpersonal skills.
- Proficiency in conflict resolution and negotiation techniques.
- Familiarity with inventory management processes is a plus.
- Ability to analyze data and generate reports on team performance.
- Experience in training and developing staff is preferred.
- Multilingual abilities are a plus.
Call-To-ActionIf you're passionate about delivering exceptional customer experiences and ready to make an impact with us at Jordan Essentials, we encourage you to apply today!
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Experience:
- Customer service: 5 years (Required)
- Customer Serivce Management: 5 years (Required)
Ability to Commute:
- Nixa, MO 65714 (Required)
Work Location: In person
