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Customer Service Manager

Sloomoo Institute
New York, New York
Full time
May 29, 2025

About Sloomoo Inc.

Sloomoo Inc. is an immersive experience based on slime and all things #satisfying. Founded in late 2019 by two best friends who found slime healing during difficult times, the mission of the company is to deliver joy. Playing with slime taps into four of the five senses: it's visually mesmerizing; it smells delicious (Sloomoo slimes are hand-made and scented); it offers soothing ASMR sounds; and it feels both relaxing and playful. The environment is made for digging in with your hands and getting off of your screens, whether you're a kid or a kid-at-heart. A finalist of Fast Company's Innovation by Design Award, the design of Sloomoo is glossy, contemporary, and accessible. There are five locations - New York, Atlanta, Chicago, Houston, and Los Angeles - with more on the way. Mission driven, the brand supports mental fitness through a partnership with the Goldie Hawn Foundation's MindUP and is committed to neurodiverse inclusivity (over 10% of the workforce is neurodiverse and often bringing job coaches to work).

Position Summary

We are looking for a dedicated and experienced Customer Service Manager to lead our customer service team. The ideal candidate will have a strong background in customer service management, excellent communication skills, and a passion for ensuring customer satisfaction. As a Customer Service Manager, you will be responsible for overseeing the daily operations of the customer service department, exploring and embracing new technologies, developing and implementing customer service policies, and ensuring that our team provides exceptional service to our customers.

Responsibilities

Qualifications:

Inclusivity Statement:

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

Shift:

Application Question(s):

Experience:

Ability to Commute:

Work Location: In person

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