Company Description
About Us:
At Catch Vibe Voice, we specialize in delivering exceptional communication solutions that bridge the gap between businesses and their audiences. From voice strategies to customer engagement systems, we help brands find their voice in a fast-paced world. Our team thrives on clarity, creativity, and precision—committed to making every message matter.
Job Description
Job Description:
We are looking for a detail-oriented and professional Customer Service Officer to join our team in Cleveland, OH. This role is vital in ensuring a high level of customer satisfaction by addressing inquiries, resolving concerns, and providing timely support. You will be the first point of contact for our clients and play a key role in representing our company’s commitment to excellence.
Responsibilities:
Respond to customer inquiries via phone, email, or in person with professionalism and accuracy
Provide detailed product and service information to clients
Resolve issues and complaints promptly while maintaining a positive attitude
Maintain records of customer interactions and transactions
Work closely with internal teams to escalate and follow up on customer concerns
Monitor service requests and ensure all follow-ups are completed efficiently
Assist with administrative tasks related to customer support
Qualifications
Qualifications:
High school diploma or equivalent; associate’s or bachelor’s degree is a plus
Previous experience in customer service or related role preferred
Strong communication and interpersonal skills
Proficiency with basic computer systems and office software
Ability to handle multiple tasks in a fast-paced environment
Reliable, punctual, and highly organized
Problem-solving mindset and a customer-focused approach
Additional Information
Benefits:
Competitive salary package ($32,000 – $35,000/year)
Opportunities for professional development and career growth
Supportive and collaborative team environment
Comprehensive training provided
Paid time off and company holidays
Health and wellness support programs
