Customer Service Rep I-II

About Us

UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

Your Employer of Choice

Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference.

We create opportunities for employees to thrive through:

• Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
• Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
• Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match and additional non-discretionary employer contribution for eligible employees, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

Job Description - Customer Service Rep I-II

Position Description

This job classification provides UniSource Energy Services customer account support. Employees are expected to perform assigned work in a safe and efficient manner in accordance with Company practices and procedures.

Position-Related Responsibilities

• Generate, schedule, dispatch and complete various types of field activities
• Effectively communicate with field resources, internal and external customers
• Update field activities in customer care & billing (CC&B), including but not limited to connects, disconnects, disconnects for non-payment and reconnects
• Review queues for updated service order activities and communicate to field resources
• Accurately work a variety of CC&B edits in a timely manner
• Accurately perform account maintenance by updating CC&B
• Gather appropriate caller data and dispatch emergency type calls to field personnel and management
• Create, track, complete, and file system surveillance orders
• Complete meter upload and download reports, may include high and low usage investigation, preparation and mailing letters to customers for blocked meter and/or no access and follow-up activity, as necessary
• Load routes onto collection devices and communicate with personnel to have reads collected
• Provide support documentation from daily manual and/or electronic measurement records for monthly statistical report (i.e. meter sets, routine meter exchanges, service statistical activity, and elevated pressure meter requests)
• Assist in handling customer inquiries, including ACC Complaints and Inquiries
• Accurately perform quality assurance and records management functions
• Assists other departments throughout the Company as needed or directed
• Promote team environment, lead by example, represent company professionally
• Provide outstanding customer service to customers both external and internal
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, Skills and Abilities

• High school diploma or equivalent
• Knowledge of Unisource Energy Services Tariffs, Rules and Regulations
• Valid Arizona drivers license and clean driving record
• Effective oral and written communication
• Demonstrated ten key and keyboard ability
• Demonstrated problem solving and conflict resolution
• PC literacy and basic software proficiency (i.e. CIS, MS Office Suite)
• Time management and work prioritization
• Ability to multitask
• Annual training and adherence to PHMSA (Pipeline Hazardous Material Safety Administration) on handling gas emergencies required

• All employees are expected and required to adhere to the Company Code of Ethics and Principals of Conduct.

Movement from one step to the next in either of the CSR or CSR II classifications will be based upon both time and proven proficiency.

Salary Zone: CF (I), CE (II) $22.49 + DOE

Last HR Review Date: 4/24/19

Interested applicants must apply by 8-1-25

Pay Rate: 22.49

All job offers are contingent on successful completion of a pre-employment drug screen and background check.