Customer Service Represenative

A well-established and rapidly growing septic pump and repair company is seeking a Customer Service Representative to join their team. We are looking for motivated individuals who are ready to take their careers to the next level!

This is a full-time, direct hire position;

Here Are Just Some Things A Customer Service Rep Will Do:

• Receive and process service requests by phone (primarily), fax or email.
• Prepare routing information, schedule appointments with dispatchers.
• Prepare any follow-up to ensure appointments can be made by the specified dates required.
• Adjust or cancel bookings as requested.
• Access or update customer's records for individual accounts.

Here is what we’re looking for:

• 1+ years customer service experience.
• Basic knowledge of Microsoft Word, Outlook
• Ability to learn booking and dispatching software. Service Titan a plus.
• Ability to organize and prioritize work and meet deadlines. Multi-tasking!!
• Excellent customer service skills (friendly, courteous, helpful).

Here is why you should work for us:

• We’re growing and we prefer to promote from within allowing our associates to grow with us
• We have vacation time, sick time, holiday premiums for worked holidays, holiday pay
• We offer medical, Vision , dental, and 401K!
• Casual work environment

E.O.E. M/F/D/V