Baja Designs is growing and looking for someone well-versed and adaptable to provide excellent customer service firsthand, transferring calls or answering incoming calls, emails, looking up order status’ or tracking information within a fast-paced work environment.
Baja Designs has been at the forefront of developing and manufacturing high end auxiliary lights for off road motorcycles, trucks and military vehicles for over 30 years.
*Off-road Enthusiasts are encouraged to apply!
The 6 Core Values at Baja Designs
Respect- Everyone is a priority
Accountability- Regardless of title, we are all responsible for our performance, words, and actions
Personal + Professional Growth- Support each other’s individual growth so we grow as a team
Teamwork- We contribute & collaborate in a positive manner
Clear + Honest Communication- Our effective communication leads to our success
Work/Life Balance- We work to live, not live to work
Baja Designs Mission Statement
“We Manufacture industry-leading solutions that inspire off road and automotive enthusiasts alike to explore the unknown. We stay on the cutting edge through best-in-class performance, craftmanship, consumer engagement, and providing meaningful solutions.”
Baja Designs is proud to be an equal opportunity employer. Baja Designs recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
What you can look forward to as a Baja Designs employee
We offer competitive pay and a comprehensive benefits package including health insurance; employer paid dental, vision, disability, life, and AD&D; 401K with a generous company match; tuition assistance; holiday, vacation and paid sick time; casual work environment, and much more!
Schedule for this position is 8:00am - 5:00pm, Monday – Friday with a 1- hour lunch.
Duties for Customer Service Representative include but not limited to:
- Assist in answering high volume, multi-line phone system, and directing calls to appropriate departments
- All things Customer Service (e.g. updating order status’, shipping information, sending confirmations to customers, filing FedEx, UPS Claims etc.)
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Troubleshoot basic product or order issues and guide customers through solutions or website navigation.
- Answering inbound email requests (Info, Orders, Warranty, Upgrade Email Accounts)
- Distribute incoming email requests to appropriate internal teams, such as Sales (Retail or B2B), Marketing, etc.
- Review customer accounts while communicating updates related to billing, shipping, and warranty information to customers.
- Initiate and manage warranty claims professionally and accurately.
- Identify product or compatibility issues and communicate them to the Customer Service Supervisor.
- Track and report customer feedback to help drive continuous improvement in products and services.
- Stay knowledgeable about emerging off-road vehicles and related trends, including model variations and updates.
- Maintain in-depth knowledge of all current and legacy Baja Designs and sPOD products.
- Stay current on new product releases and technical specifications through ongoing training.
- Data entry in ERP system (NetSuite experience is a plus!)
- Other administrative support as necessary/requested
- Promote and embody the Baja Designs brand through excellent customer interaction.
- Consistently demonstrate a positive attitude and commitment to exceeding customer expectations.
Requirements to succeed in this role
- Must have a minimum of 4-5 years of Customer Service experience.
- Type 50+ WPM
- Knowledge of Microsoft Outlook, Excel, Word, Genysys, Sage and NetSuiteAbility to multi-task in a fast-paced environment with a sense of urgency
- Professional, Customer First attitude
- Excellent verbal and written communication
- Be able to organize, prioritize and multi-task to complete daily tasks with minimum supervision
- Have the ability to use independent judgment when needed
- Be dedicated, motivated, and have a strong work ethic
- Team player, Positive attitude
- Ability to de-escalate situations involving dissatisfied customers while offering patient assistance and support
- Be responsible, punctual and dependable
This position allows room for growth and additional responsibilities, so we are looking for someone with the drive to excel!
Pay: $19 - $20.00/hr.
*Local applicants will be given priority.
What’s next?
If you fit the qualifications, we’re looking for this opportunity, you’ll be contacted to schedule a phone interview to further discuss your expectations and goals you have!
To learn more about us, please visit our website at bajadesigns.com. Visit bajadesigns.com/careers/ to access the California Applicant Privacy Policy
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Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer service: 4 years (Required)
Ability to Commute:
- San Marcos, CA 92069 (Preferred)
Work Location: In person
