Black Tie Transportation is seeking an out-of-the-box thinker who enjoys logistics for a full-time Call Center / Reservationist.
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
· Manage large amounts of inbound and outbound calls in a timely manner
· Follow communication “scripts” when handling different topics
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
· Seize opportunities to upsell products / services
· Build sustainable relationships and engage customers by going the extra mile
· Keep records of all conversations in our call center database in a comprehensible way
· Frequently attend educational seminars to improve knowledge and performance level
· Meet personal/team qualitative and quantitative targets
Requirements
· Previous experience in a customer support role
· Track record of over-achieving quota
· Strong phone and verbal communication skills along with active listening
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively
· High school degree
Job Type: Full-time
Pay: $10.00 - $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Location:
- Winston Salem, NC 27107 (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Winston Salem, NC 27107 (Required)
Ability to Relocate:
- Winston Salem, NC 27107: Relocate before starting work (Required)
Work Location: In person
