Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a positive customer experience.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, ensuring high-quality service at all times.
- Manage client services by addressing concerns, resolving issues, and providing information about products and services.
- Perform data entry tasks accurately to maintain up-to-date customer records and documentation.
- Utilize effective phone etiquette while engaging with customers to foster a professional and friendly atmosphere.
- Conduct outbound calling as necessary to follow up on customer inquiries or provide additional support.
- Analyze customer feedback and data to identify trends and areas for improvement in service delivery.
- Handle cash transactions responsibly when required, ensuring accuracy in cash handling processes.
- Assist with other administrative tasks as needed to support the overall operations of the customer service team.
Skills
- Proven experience in customer service or client services is highly desirable.
- Strong data entry skills with attention to detail for maintaining accurate records.
- Excellent communication skills, both verbal and written, with the ability to articulate information clearly.
- Bilingual abilities are a plus, enhancing communication with a diverse clientele.
- Proficient in analyzing information to provide effective solutions for customers.
- Familiarity with phone etiquette and best practices for engaging with customers professionally.
- Ability to type efficiently while managing multiple tasks simultaneously.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
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