Buckingham Companies, part of the LJP Waste Solutions family, is committed to environmental responsibility and sustainable waste management practices. As an LJP company, we are proud to be part of a zero-landfill initiative that’s redefining the future of waste. We’re looking for team members who take pride in their work, value strong customer service, and want to be part of a growing organization with a strong community focus.
The Customer Service Representative is responsible for taking customer calls, scheduling service requests, and creating and dispatching work orders. This role plays a key part in ensuring customers receive prompt, courteous, and accurate service. The representative also assists with walk-ins from other hauling companies and the public and performs general office tasks including data entry and email correspondence. This position is essential to maintaining the high level of customer care that Buckingham Companies is known for.
Essential Job Functions:
- Answering customer calls in a professional manner
- Comply with all company policies, especially those related to safety and environmental standards
- Review and respond to driver messages regarding routing changes, blocks, skips, and rescheduling
- Data entry in different sources with company software
- Promote customer loyalty through excellent service
- Update customer information in database
- Maintain detailed records of customer interactions and transactions
- Identify & troubleshoot customer concern or service issues
- Resolve customer issues or complaints in a timely and professional manner
- Be able to communicate with City Officials
Skills & Qualifications:
- High School Diploma or GED required, additional education is a plus
- 4+ years of customer service experience: waste industry experience preferred
- Proficient with computers; experience with Google Docs, Microsoft Excel, and ability to learn industry-specific software
- Ability to work effectively in a fast-paced environment with frequent interruptions
- Strong verbal and written communication skills in English
- Excellent attention to detail, time management, and multitasking abilities
- Ability to establish rapport and communicate clearly with managers, customers, drivers, and the public
- Must be able to sit for extended periods and use phones and computers for most of the workday
- Ability to remain calm and professional under pressure
- Competitive pay
- Comprehensive benefits through LJP's provider network, including health, dental, vision, life, and disability insurance
- 401(k) with company match
- Paid time off and holidays
- Career growth opportunities within the LJP family of companies
- A positive, team-oriented culture built around safety, service, and sustainability
As part of Buckingham Companies, you’ll enjoy the stability and benefits of a larger organization while working in a close-knit, community-focused environment. If you're customer-focused, detail-oriented, and ready to make a difference, we’d love to have you on our team.
