THE POSITION
NOTE: This posting will close on JUNE 6, 2025 or after 50 applications are received, whichever occurs first.
Are you looking for a new opportunity in customer service? The Department of Transportation (PennDOT) is currently on the lookout for a dedicated individual to join their team as a Customer Service Representative (CSR). In this role, you will be serving as a CSR for PennDOT's Driver and Vehicle services Customer Care Center. Your role will involve ensuring that all questions are handled quickly and correctly, while upholding excellent customer service and ensuring customer satisfaction. Embrace the chance to enhance your skills, interact with customers, and be a part of a dedicated team focused on delivering exceptional service. Your next career opportunity awaits!
DESCRIPTION OF WORK
In this role, you will serve as a CSR for the Customer Care Center of PennDOT’s Driver and Vehicle services. Your primary responsibility will be to address a diverse range of inquiries related to the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), the Bureau of REAL ID (BRI), and other relevant areas within PennDOT. It is essential to uphold a positive image of the organization while providing comprehensive, accurate, and courteous information to the public. Your duties will involve processing and clarifying complex information across various functions, utilizing available reference materials and systems. This position requires the exercise of independent judgment and decision-making regarding the appropriate procedures to follow, the confidentiality of the information handled, and the necessary actions in accordance with established policies, laws, and regulations. CSRs must demonstrate discretion and sound judgment when sharing information, as it may be prone to misinterpretation or misuse.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
- Employees in this position may be required to work during authorized office closings.
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Telework: You may have the opportunity to work from home (telework) part-time, after successful completion of a probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Reading.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Clerical Assistant 2(Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- One year of moderately complex clerical experience; or
- An equivalent combination of experience and training.
Additional Requirements:
- You must be willing and able to travel to Harrisburg for a minimum of 6 weeks for training and orientation.
- You must be able to perform essential job functions.
Preferred Qualifications (not required):
- Experience using a PC or laptop
- Experience using Microsoft computer applications such as Word, Excel, and Outlook
- Experience effectively communicating orally and in writing
- Experience working in a call center
- Experience with customer service
- Bilingual
Legal Requirements:
- This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspxand click the Veterans’ Preference tab or contact us at [email protected].
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
- Eligibility rules apply.
