Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support, ensuring client satisfaction, and effectively managing inquiries through various channels. This role is pivotal in maintaining positive relationships with our customers and enhancing their overall experience.
Responsibilities
- Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner.
- Engage with customers through phone calls, emails, and chat to deliver support and information.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Conduct outbound calling to follow up on customer inquiries or provide additional assistance.
- Utilize Microsoft Office applications to document interactions and manage reports.
- Assist in sales efforts by identifying customer needs and recommending appropriate products or services.
- Handle cash transactions with precision and ensure accurate cash handling procedures are followed.
- Collaborate with team members to enhance service delivery and improve processes.
Skills
- Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
- Proficiency in English; multilingual or bilingual abilities are highly desirable.
- Previous experience in a call center environment is preferred.
- Excellent customer service skills with a focus on client satisfaction.
- Strong computer skills, including familiarity with Microsoft Office applications.
- Ability to analyze customer needs and provide effective solutions.
Join us as we strive to deliver exceptional service and support to our valued customers!
Job Types: Full-time, Part-time
Pay: $20.90 - $25.17 per hour
Expected hours: No less than 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Report job
