Position: Customer Service Specialist
Location: Kansas City, KS
Pay Range: $18.00 to $23.00 depending on skill set
Job Type: Full-Time
Company: CSTK Inc. is an award-winning Authorized Thermo King dealer group providing full line transportation refrigeration products, sales and service. Our range of transportation solutions include, Trailer Parts and Service, Refrigerated KoolRide Rentals and digital technology products. We are so advanced which soon we were offering truck equipment up fitting, horse and livestock trailers and in many of our markets complete Construction Equipment products, sales and service.
Customer Service Responsibilities:
- Developing strong customer relationships through the successful management of products and service delivery
- Maintaining computerized customer profile information
- Monitoring customer records to check for regular scheduled service and calling the customer to arrange appointments
- Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.
- Conveying all necessary information regarding costs, parts, work, and technicians to the customers and management.
- Meeting with customers to discuss their requirements and relaying those requirements to the service technicians.
- Contacting customers in the case of additional work to relay the details and extra costs.
- Entering the details of repair jobs on the company's network and preparing repair instructions and lists of replacement parts needed to the service technicians.
- Checking warranties and insurance.
- Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.
Requirements to Apply:
- At least one previous role based in customer service experience within an auto/truck shop/service department setting.
- A high school diploma or equivalent.
- Work experience and product knowledge may be advantageous.
- Computer literacy and knowledge of office software programs.
- Excellent communication and customer service skills.
- Strong record-keeping skills.
We offer:
- Competitive Wage Compensation
- A Great Working Environment
- Health, Dental & Vision Insurance
- Retirement Plan + Employer 401(k) Match
- Employer Paid Basic Life and Short-Term Disability
- Paid Time Off + Holidays
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact [email protected] ONLY if you wish to request an accommodation. Resumes sent to this address will not be accepted. Applicants MUST apply online to be considered for posted positions. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. if hired.
EEO/D/V
EEO/D/V
PM20
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