The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets. Duties in this position are usually repetitive, requiring limited analysis and use of individual judgment. Specific duties for this position include answering inbound and outbound calls and following through on customer inquiries. Supervision ranges from close to general. Essential Duties: Percentage of Time
All duties to be performed according to the established standard while maintaining regular, prompt attendance and availability for overtime as needed:
Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questionsPrioritize and problem solve customer issues and concerns.
Other Duties:
Manage customer late lists, moving late jobs through the lab and communicating with customers.
Perform other duties within the customer service department or other areas as assigned.
Maintain a clean and organized work environment.Observe all company policies, rules, and safety practices.
Physical Demands:The tasks of this position generally requires duties to be performed by:Regularly sit for the duration of shift.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/ExperienceHigh School education or equivalent preferred.
At least 1 year of previous related experience and/or training required.
Communication Skills
Telephone/Email Etiquette
Active Listening
Familiarity with electronic communication methods such as email, instant messaging and chat services
Language Ability
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write short correspondence.Ability to communicate effectively in a team environment.
Ability to use professional language/conduct when communicating externally to customers.
Math Ability
Technical and Internet Specifications (Remote Agents Only)
Home Router with wired link to PC (Employee Provided)
Business Level Internet (Employee Provided)
Monitor (Company provided)
Wired Headset (Company provided)
Job Type: Contract
Pay: $7.00 per hour
Expected hours: 40 per week
Shift:
- Morning shift
Work Location: Remote
