Customer Service Specialist/Key Holder

Benefits:

• 401(k) matching
• Employee discounts
• Paid time off

About the Role:
Join Ace Hardware & Home Center as a Customer Service Specialist/Key Holder and be the face of our commitment to exceptional customer experiences! In this dynamic role, you will engage with customers, manage store operations, and ensure a welcoming environment in our Portales, NM location.


Responsibilities:

• Provide outstanding customer service and support to enhance the shopping experience.
• Assist in managing daily store operations, including opening and closing procedures.
• Handle cash transactions and maintain accurate cash register operations.
• Train and mentor new staff members to ensure consistent service standards.
• Resolve customer inquiries and complaints promptly and effectively.
• Maintain store cleanliness and organization to create an inviting atmosphere.
• Monitor inventory levels and assist with stock replenishment as needed.
• Promote special offers and loyalty programs to increase customer engagement.

Requirements:

• High school diploma or equivalent; additional education is a plus.
• 1-2 years of experience in retail or customer service roles.
• Strong communication and interpersonal skills for effective customer interactions.
• Ability to work flexible hours, including evenings and weekends.
• Proficiency in cash handling and basic math skills.
• Demonstrated problem-solving skills and a customer-focused mindset.
• Ability to work collaboratively in a fast-paced team environment.
• Must be at least 18 years old and possess a valid driver's license.

About Us:
Ace Hardware & Home Center has been a trusted name in the community for 65 years, providing top-notch products and services to our valued customers. Our commitment to quality and customer satisfaction has made us a favorite among locals, and our employees enjoy a supportive and friendly work environment where their contributions are valued.