Cobb Technologies is not just any office technology dealer, we're the leading independent office technology dealer in Virginia and a proud recipient of the Best Places to Work in Virginia award. At Cobb Technologies, we believe a fun, family-oriented environment where our team feels appreciated is the secret to our success. You won't just work here-you'll thrive here. We're constantly looking for motivated, talented individuals to join our high-energy, collaborative crew. Our people come first, and their happiness is directly reflected in the exceptional service we provide to our customers.
The Role: Customer Success Manager
Do you have a passion for providing top-tier customer service? Are you a go-getter who thrives in a fast-paced, rewarding environment? As a Customer Success Manager, you'll be the driving force behind delivering exceptional customer service every single day. You will act as a point of contact for our customers, ensuring every interaction exceeds expectations. From building and maintaining relationships with customers to driving customer retention and growth, your role is key to our customer service success.
We need someone who can manage post-sales account responsibilities, perform accurate billing, and take ownership of customer needs. If you're someone who loves problem-solving, multitasking, and interacting with a variety of personalities, this could be the perfect opportunity for you.
Primary Job Functions:
Manage post-sales accounts for a base of business customers.
Handle billing, reconciliation, and ensure timely, accurate customer service.
Proactively identify customer needs for supplies and service.
Administer and renew customer maintenance contracts.
Maintain a close working relationship with customers while managing escalations.
Ensure that all customer requests are fulfilled in a timely manner.
Provide back-up support to the SIMS Center and reception as needed.
Why Cobb Technologies?
At Cobb Technologies, we prioritize building strong customer relationships. We operate on values like integrity, respect, and a passion for service, and we're looking for a Customer Success Manager who shares those values. If you enjoy collaborating with a fun, supportive team in a company that celebrates its wins together, we want you on board!
Skills & Requirements:
Experience: Minimum of two years in business-to-business customer service, with industry experience preferred.
Knowledge: Strong understanding of the SAP order-to-cash process and excellent proficiency in Microsoft Office, particularly Excel.
Skills: Exceptional organizational skills, attention to detail, and the ability to prioritize and juggle multiple tasks.
Mindset: Highly self-motivated, critical thinker, and goal-oriented.
Education: An associate degree or higher is preferred (experience may substitute for a degree).
Perks & Benefits:
Competitive pay and benefits package, including medical, dental, vision, and more.
HSA, FSA, HRA options.
Company-paid STD, LTD, and life insurance.
A fun, collaborative, and pet-friendly work environment.
A chance to grow and develop within a company that promotes internal advancement.
Ready to Join Us?
Are you ready to take your customer service skills to the next level and make a lasting impact at a company that values its team as much as its customers? Click below to fill out our quick 3-minute application, and we'll be in touch within 24-48 hours. Don't wait-your future with Cobb Technologies is just a few clicks away!
Let's make customer service your new favorite job
