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Customer Success Manager

Hearst
Houston County, Texas
Full time
3 weeks ago

Title: Customer Success Manager

Join The Houston Chronicle, to help deliver impactful media campaigns for our customers, leveraging our rich history, extensive audience reach, best-in-class advertising solutions, and the power of cutting-edge AI tools!

At The Houston Chronicle we are driven by a commitment to inform, inspire, and provoke—boldly and authentically. Our employees are encouraged to be relentless, fearless, and startlingly original as they tell stories that shape our community and beyond. We nurture a culture of continuous learning, innovation, and integrity, empowering our team to push boundaries and grow professionally. Together, we build a legacy of excellence, where every contribution helps shape the story of one of the most celebrated media organizations in the world.

Role Overview: The Houston Chronicle is searching for a dynamic Customer Success Manager to support our digital advertising teams. You will be responsible for building and maintaining strong customer relationships, ensuring client satisfaction, and driving retention and revenue growth. This role involves managing digital media campaigns, providing in-depth performance analysis, and offering strategic recommendations to improve customer outcomes. You will work closely with sales teams and internal departments to meet and exceed customer expectations, ensuring customers realize maximum value from the company's digital marketing solutions.

WhyThe Houston Chronicle? 

Our people make the difference! Our diverse team is filled with passionate individuals who want to win. We offer an upbeat and collaborative working environment where challenging the norm is encouraged. With ample opportunities to learn new skills and advance within the organization, our team members are given the tools to learn and grow their careers.

Leverage Advanced AI for Maximum Efficiency and Earnings
Imagine having a personal assistant that never sleeps. Our state-of-the-art AI tools, including ChatGPT Enterprise and Gong.io, streamline your workflow, enabling you to close deals faster and manage your pipeline more effectively. 

This means more time to focus on what you love and a direct boost to your earnings potential.

Exclusive Partnership with OpenAI
Through our strategic content partnership with OpenAI and our exclusive ChatGPT Enterprise license, we have unparalleled access to the latest advancements in AI technology. 

This partnership provides us—and you—with a massive competitive edge in the market, ensuring you have the most powerful tools at your disposal to drive sales and exceed targets.

Personalized AI Tutors for Seamless Onboarding
Your success starts from day one. With our personalized AI tutors, every question you have, and every training need you encounter is met with instant, tailored support. 

These AI-driven mentors ensure you learn and sell as quickly and efficiently as possible, empowering you to hit the ground running and achieve your goals faster.

What will you do?

What will it take to be successful?

What we’re looking for:

What we offer:

Our Benefits: At Hearst Newspapers we not only support our employees through personal and professional development, but we also believe in promoting each individual’s physical, financial and emotional wellbeing (and that of their family).  Our industry-leading benefits include:

 

Join us at The Houston Chronicle and become part of a team that values innovation, collaboration, and customer success. Apply now to make an impact in the Houston, TX advertising market!

About the Houston Chronicle:

The Houston Chronicle, recognized for its Pulitzer Prize-winning journalism, serves its 2.3 million residents with content and marketing solutions across two of Houston’s largest websites — HoustonChronicle.com and Chron.com, along with our magazine, television and newspaper brands.  Our mission is to spark conversations that inspire action to create a better Houston.  All our content and the innovative business solutions we provide invite Houstonians to join conversations about a community we’ve been committed to covering and helping prosper for more than 120 years. The community we all call home.

About Hearst Newspapers:

With 2,500 employees across the nation, HNP represents a network of 24 daily and 52 weekly publications, including the San Francisco Chronicle, Houston Chronicle, San Antonio Express-News and Albany Times Union, several top digital-only news and lifestyle sites, marketing services businesses, and entertainment businesses such as King Features Syndicate. At HNP, we are investing in new and innovative ways to tell stories–growing newsrooms, diversifying tools, evolving platforms–to support the millions of people who trust us each month to help them make decisions, take action and be inspired. 

Be a part of something bigger–Your Headline Awaits

 

#LI-JM1

 

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